Clinical Liaison, Cell Therapy – Transplant
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Job Description
Clinical Liaison supporting CareDx’s transplant and cell-therapy diagnostic testing. Educating healthcare teams, coordinating patient logistics, and improving clinical workflows.
Responsibilities:
- Serve as a trusted clinical and operational partner to Cellular Therapy and Transplantation centers, supporting adoption and utilization of CareDx Cell Therapy testing
- Build and maintain relationships with BMT coordinators, nurses, laboratory personnel, and other stakeholders
- Provide education, onboarding, and ongoing support to integrate Cell Therapy testing into clinical workflows
- Support testing and patient logistics, including order coordination, sample collection, results reporting, and issue resolution
- Monitor ordering patterns and account activity to identify opportunities for adoption, education, workflow optimization, and customer support
- Collaborate with Sales, Laboratory Operations, Reimbursement, Customer Experience, and other cross-functional teams
- Support effective utilization of CareDx digital tools and maintain accurate customer, account, and test information
- Identify and implement process improvements to streamline testing workflows and enhance provider and patient experience
- Conduct field visits within the assigned geography for clinical education, workflow support, business reviews, product updates, and relationship development
- Maintain compliance with CareDx policies, SOPs, HIPAA, CLIA, and regulatory requirements
- Support additional assigned projects and initiatives
Requirements:
- Bachelor’s degree required with 5+ years’ experience, or equivalent combination of education and relevant professional experience
- Registered Nurse (RN) preferred
- 2+ years of experience in Bone Marrow/Hematopoietic Cell Transplantation (BMT/HCT), Cellular Therapy and Transplantation (CTT), oncology, or a related clinical setting preferred
- Specialty certification preferred, such as BMTCN®, TCTCNTM, or OCN®
- Experience working with healthcare professionals and clinical teams in hospitals, transplant centers, physician practices, life sciences, or diagnostics
- Proficiency with Excel, Salesforce, and/or other reporting and business intelligence tools
- Ability to travel 25–30% within the assigned geography
- Strong customer engagement and relationship-building skills
- Strong analytical and critical-thinking skills
- Excellent problem-solving skills
- Excellent verbal and written communication skills
- Highly organized, detail-oriented, and self-motivated
- Ability to work effectively across cross-functional teams and influence without direct authority
- High level of integrity, accountability, and commitment to ethical standards
Benefits:
- Competitive base salary and incentive compensation
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- Up to 30 days of paid leave annually under the Living Donor Employee Recovery Policy for eligible full-time employees who donate an organ or bone marrow
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