Clinical Success Manager – EIMEA, Central Region
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Job Description
Clinical Success Manager working with key stakeholders to ensure success of cancer treatment solutions. Building relationships and driving business growth in the Central Region of EIMEA.
Responsibilities:
- Own and develop installed base accounts , serving as the primary point of contact to improve long term customer success and satisfaction with our solutions
- Build and maintain long-term, trust-based relationships with key stakeholders (clinical, technical, and executive levels) to secure potential future TITU.
- Collaborate with internal stakeholders (Product Development, Marketing, Training, Clinical Applications and Physics support, service) to develop and maintain high quality communication to disseminate the voice of the customer/potential customer to guide processes.
- Act as a bridge between customers and internal teams (clinical, service, marketing, operations, collaboration follow-up, ensure success for First in country product implementation) to ensure seamless execution and high customer satisfaction
- Drive Installed Base revenue growth through upgrades, service offerings, and new business opportunities within existing customers
- Actively supporting the full sales cycle (from opportunity identification to deal closure), in close collaborations with the Regional Business Leader, Business Manager and Regional service manager during trade-in and trade-up deals and assist with service purchases, contract negotiations and renewals.
- Conduct customer visits, co-delivers presentations and demonstrations , translating complex solutions into clear clinical and business value
- Support animating workshops, and on-site engagements , reinforcing clinical excellence and strengthening customer partnerships
- Identify and escalate customer needs, challenges, competitive novelties and market insights to shape strategy and offerings, act as a liaison between the KOLs and the company medical affairs, providing feedback and insights on market trends and customer needs.
- Record customer’s interactions and projects into CRM system
- Ensure up-to-date expertise to deliver best-in-class customer guidance
- Attend key meetings / trade shows (ESTRO, DEGRO, etc.) strengthening brand presence, capturing market insights, and developing new prospect relationships
Requirements:
- Strong clinical background in radiotherapy, oncology, medical physics, or related field
- Proven experience in a customer-facing role with commercial exposure (sales, account management, or similar)
- Demonstrated ability to drive business within an installed base and develop new opportunities
- Excellent communication and presentation skills, with the ability to convey complex concepts in a compelling way
- Natural ability to build relationships, influence stakeholders, and create customer trust
- Self-driven, proactive, and comfortable operating with a high level of autonomy and accountability
- Hands-on experience with complete product portfolio
- Fluent in local languages of regions covered
- Ability to travel up to 50% of the time within the assigned territory.
Benefits:
- Health insurance
- Professional development opportunities
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