Clinical Workflow Analyst – Federal Health IT
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Job Description
Clinical Workflow Analyst resolving complex EHR workflow issues for Rackner’s federal healthcare technology initiatives. Supporting go-lives, clinical teams, and application reliability across U.S. healthcare environments.
Responsibilities:
- Investigate and diagnose complex Tier II/III clinical application and workflow issues, identifying functional disruptions and determining appropriate resolution paths
- Manage assigned application support cases from initial contact through user-confirmed resolution, maintaining accurate documentation and coordinating with specialized teams when needed
- Maintain clinical workflow documentation and competency mappings
- Evaluate the functional impact of application releases and changes, identifying workflow implications and communicating findings to stakeholders
- Provide functional application expertise during priority incidents, contributing to troubleshooting and coordinated resolution through case closure
- Analyze service tickets and application performance data to identify recurring challenges and recommend improvements to training, user adoption, and automation processes
- Provide functional application assistance during go-lives and clinical unit transitions, including occasional onsite engagement
Requirements:
- 5+ years of professional experience supporting electronic health records (EHR) or clinical applications
- Direct professional experience supporting clinical workflows within designated military healthcare EHR environments
- Professional experience handling application support cases using ServiceNow
- Active U.S. Government Secret security clearance
- Strong functional troubleshooting, analytical, documentation, and communication skills, with the ability to coordinate effectively across clinical and technical teams
- Familiarity with specialized operational or field healthcare applications (preferred)
- ITIL 4 Foundation certification (preferred)
- Experience with EHR utilization analytics and application performance insights tools (preferred)
Benefits:
- Medical, dental, and vision insurance
- Life and disability insurance coverage
- 401(k) retirement plan with company matching contributions
- Paid time off and company holidays
- Professional development and certification support
- Remote-work equipment and home-office resources
- Fitness and wellness benefits
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