Closing Support Specialist
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Job Description
Closing Support Specialist collaborating with clients and teams for mortgage servicing. Handling correspondence, quality audits, and training for home ownership support.
Responsibilities:
- Attend and participate in all team meetings
- Perform Quality Control audits on each staff member monthly
- Monitor the pipeline and identify any gaps in our review
- Review foreclosure sale date report and ensure all files with FC sale dates are addressed
- Ensure daily reports are pulled and available to management
- Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys
- Assist with new hire training, including audit of all files during initial training period
- Able to train and underwrite to all investor guidelines
- Able to react to change productively and handle other essential tasks as assigned
- All other duties as assigned
Requirements:
- High School Diploma or equivalent required.
- 3 years Collections, Loss Mitigation, or other mortgage banking, mortgage servicing or real estate related experience
- Proficient in all Loss Mitigation workout types and all agency (FHA, VA, FNMA, FHLMC) guidelines
- Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
- LPS/MSP experience
- Ability to work independently in a fast-paced environment as well as part of a team and focus on results
- Ability to multi-task
- Ability to structure a workout that serves the best interests of the homeowner/investor/insurer/client.
Benefits:
- Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
- Time Off: Paid holidays, vacation, and sick leave
- Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
- Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
- Employee Recognition: Programs that celebrate achievements and milestones
- Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
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