Commercial Customer Service Analyst, SDR – Remote
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Job Description
SDR remoto qualificando leads via WhatsApp para clínica médica e estética. Convertendo campanhas de marketing em consultas agendadas e oportunidades reativadas.
Responsibilities:
- Respond promptly and empathetically to qualified leads via WhatsApp
- Guide leads consultatively through the sales funnel, with a focus on scheduling medical and aesthetic appointments
- Conduct structured follow-ups with opportunities that did not progress after the initial contact
- Launch reactivation (recall) campaigns and seasonal initiatives for specific procedures
- Consistently organize and update the CRM with each opportunity’s history and status
- Work toward achieving individual appointment-setting and conversion targets
Requirements:
- Strong sales drive and target-oriented mindset
- Ability to respond to prospective patients extremely quickly
- Excellent writing skills, empathy, active listening, and the ability to build rapport with diverse audiences
- Previous experience providing sales support via WhatsApp, managing leads, and using CRM tools is required
- Previous professional experience in medical clinics, physician offices, hospitals, aesthetics, or related fields is a plus
Benefits:
- Commission-based compensation
- Remote work
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