Commercial Employee, Order Management, Customer Service
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Job Description
Kaufmännischer Mitarbeiter bei internationalem E-Commerce-Unternehmen für BeNeLux-Auftragsmanagement und Kundenbetreuung. Bearbeitung von Aufträgen, Angeboten, Reklamationen und Kundenschriftverkehr.
Responsibilities:
- Serve as the point of contact for customers regarding inquiries, orders, and complaints
- Advise customers on products
- Enter and process orders
- Prepare quotations
- Enter data and maintain master data
- Handle written correspondence
- Handle inbound calls
- Provide administrative support
- Perform general office organization and coordination
Requirements:
- Completed commercial vocational training
- At least three years of professional experience
- Ideally, professional experience in an e-commerce or B2B trading company
- Good Dutch language skills
- Additional foreign languages are an advantage
- Good Dutch skills; French or other languages are desirable
- Good German and English skills
- Proficient computer skills
- Good knowledge of Microsoft Office
- Careful, proactive, and independent working style
- Quick comprehension, strong organizational skills, and a high sense of responsibility
- Open, approachable manner and excellent communication skills
- Enjoy communicating with customers by phone and virtually
Benefits:
- Attractive, performance-based salary plus additional benefits, including an Edenred benefits card
- Flexible working hours
- Free parking
- Bike leasing
- Excellent public transport connections, with a subsidy for a public transport pass
- Company events and team incentives
- Complimentary water, coffee, and fruit
- Discounts through the Corporate Benefits program
- Modern and secure workplace
- Flat hierarchies and an informal company culture
- Full-time position: 37.5 hours per week
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