Commercial Operations Manager
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Job Description
Commercial Operations Manager overseeing field workflows, timelines, and process improvements for Jackson Hewitt’s national tax-preparation services. Remote US role coordinating corporate and field partners.
Responsibilities:
- Oversee field operations
- Coordinate and supervise operational workflows for operations projects and processes
- Create and manage project timelines
- Coordinate information and maintain status reporting
- Monitor field operations processes and identify productivity improvements
- Collaborate cross-departmentally to create or revise processes, improve workflows, and minimize friction
- Understand Marketing, Financial Products, Creative, Finance, and Technology operational processes
- Drive completion of assigned projects and escalate risks for resolution
- Manage and prioritize multiple work streams
- Communicate projects, initiatives, and processes effectively
- Identify opportunities to adapt to market changes
- Assess and analyze data to support improvement initiatives
- Liaise between field and corporate partners, including technology and marketing
- Evaluate and assign technology security levels based on access needs
- Perform other duties as assigned
Requirements:
- Bachelor’s degree in operations management or equivalent related work experience
- 3+ years of operations, process, or project management experience
- Experience evaluating, designing, and implementing processes is a plus
- Proficient in Microsoft Office (Microsoft Excel, PowerPoint, Word, Outlook)
- Experience using Excel to analyze data, create pivot tables, use VLOOKUP, and write formulas
- Excellent organizational, prioritizing, and time management skills
- Ability to examine processes, identify friction, and design creative resolutions
- Ability to build consensus and relationships among various departments
- Ability to learn quickly and retain information
- Analytical ability to comprehend how multiple systems interact
- Technically savvy
- Ability to manage multiple priorities
- Ability to work independently and within a team environment
- Strong interpersonal skills
- Legally authorized to work in the United States
- Able and willing to travel up to 50% during the season
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Tax training for beginners
- Continuing education courses for seasoned Tax Pros
- On-the-job mentorships
- Flexible schedule
- Performance, referral, and sign-on bonuses
- Free personal tax return
- Financial counseling
- Life insurance
- Work lotto
- Discount Rx savings
- Telehealth plans
- Additional benefit options for purchase
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