Commercial Representative – National Accounts
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Job Description
Commercial Representative managing national accounts at CHEP, focusing on customer relationships and business growth in Poland. Collaborating with teams to enhance supply chain efficiencies.
Responsibilities:
- Develop and maintain multi-tiered customer relationships within the assigned territory, ensuring customer loyalty and satisfaction through regular engagement, addressing customer needs at every lifecycle stage.
- Serve as the primary point of contact for customers, providing clear and proactive communication on account performance, inquiries, and feedback, while delivering value through strategic account management.
- Support business growth by promoting asset utilization and profitability initiatives, including customer onboarding, platform launches, and expansion into new lanes, enhancing the overall customer experience.
- Collaborate with cross-functional teams, including Commercial, Supply Chain, and Operations, to develop and implement customer-specific solutions that drive supply chain efficiencies and align with CHEP’s strategic goals.
- Resolve customer issues at the operational level, working closely with Customer Service, Logistics, and field teams to proactively manage account health, ensure controls, and mitigate potential disruptions.
- Partner with Logistics and Operations teams to reduce service failures, identify cost-saving opportunities, and improve supply chain efficiencies to deliver value to customers.
- Lead asset productivity initiatives, focusing on reducing asset damage, improving asset reuse, and minimizing customer rejections, cancellations, and operational backlogs.
- Conduct on-site quality audits, pallet handling training, and other educational sessions to ensure customers are aligned with CHEP Pallet specifications and best practices, promoting optimal asset management.
- Where required, lead on-site quality audits of internal service centers to ensure best practices and drive continuous improvement in customer-facing quality processes.
- Advocate for a culture of safety by adhering to Zero Harm principles, ensuring full compliance with CHEP’s safety protocols and procedures.
Requirements:
- Experience in negotiations
- Ability to travel across Poland
- Curious mindset and hunger for business growth
- 2 years of experience in sales and/or in B2B cooperation
- Sales, customer service and telephone skills
- FMCG / supply chain industry experience
- Analytical skills
- Microsoft Office
- Valid Driving License
- Business Studies, Engineering, Logistics, Supply Chain or similar
- Fluency in Polish and English language
Benefits:
- Attractive base salary with annual bonus & benefits (including 3 days of paid leave for volunteering, 2 additional annual leave days - after a full calendar year, financial bonus for a two-week holiday)
- LuxMed Medical Insurance
- Company Car according to the company policy
- Multisport Card
- Transportation allowance of 110 PLN net per month
- Employee Capital Plan
- Employee Investment Plan
- Ability to develop your skills and understanding of business in a worldwide logistics company
- Participation in worldwide projects
- Area to build your independence and own responsibilities
- Support at every stage of your career
- Independence in operating with a real impact on the organization
- We are celebrating our successes with meal vouchers and events
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