Community Health Worker – Care Advocate, Patient Navigation
Posted 25ds ago
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Care Advocate providing navigation support for Medicare patients, coordinating care and connecting them to resources. Ensure clarity and understanding of care plans with a focus on community health.
Responsibilities:
- Serve as the primary point of contact for patients after their intake visit.
- Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits.
- Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
- Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.
- Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only.
- Document every patient interaction and support activity in our platform, accurately and on time.
- Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.
Requirements:
- Community Health Worker (CHW) certification; or equivalent community health / patient-navigation experience.
- 2+ years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, community health work, or similar).
- Working knowledge of the U.S. healthcare system and Medicare.
- Comfort working independently, managing a caseload, and maintaining strong documentation.
- Reliable computer, internet, and a quiet space for patient calls.
- Experience supporting older adults or patients with complex or serious illness.
- Familiarity with Medicaid and other public programs.
- Bilingual — Spanish, or another language common among Medicare patients.
Similar Jobs
39d
Community Health Worker
Community Health Worker providing outreach and resource assistance to patients in complex medical and social situations. Collaborates with multidisciplinary teams for care plan implementation while engaging patients through various interactions.
39d
No more related jobs available.