Compliance Quality Assurance Specialist
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Job Description
Compliance Quality Assurance Specialist reviewing admissions and financial aid interactions to ensure regulatory compliance. Working with these teams to maintain high standards and quality assurance at Arizona College of Nursing.
Responsibilities:
- The Compliance Quality Assurance Specialist reviews the Admission Advisor/Representative and Financial Aid Officer interactions with students.
- Conduct call reviews of Financial Aid Officer student calls and drawing on own knowledge and experience of regulatory requirements, identify and highlight areas of risk.
- Conduct call reviews of Admission Advisor/Representative student calls and drawing on own knowledge and experience of regulatory requirements, identify and highlight areas of risk.
- Compose correspondence, both routine and for special circumstances, as deemed needed by the department and direct supervisor.
- Interpret and provide subject matter expertise on policies in college catalog(s), internal policies, and when needed.
- Contribute significantly to the ongoing accreditation of the College through ensuring strict adherence to company policies, accreditation standards, state regulations, and Department of Education requirements through interpretation, subject matter expertise, and independent research.
- Maintain strict adherence to confidentiality.
- Complete 100% of scheduled monthly quality call reviews.
- Assists with special projects, cross-functional initiatives, and additional responsibilities as assigned to support departmental and organizational objectives.
- Report on call review audits to direct supervisor, monthly.
- Contribute to the team culture in a positive manner.
Requirements:
- Associates degree from an accredited institution or equivalent skills and experience is required.
- Equivalent skills and experience is generally five years’ experience in Higher Education in a student facing admissions or financial aid department.
- Possess proficiency in Microsoft Office Suite (Excel, Word, Outlook, Share point, Teams).
- Excellent time-management skills.
- Strong listening skills.
- Detail-oriented.
- Excellent oral and written communications skills.
- Experience in the customer service required.
- High sensitivity to the confidential nature of the work.
- Previous experience working for a college or university required.
- Team-player who can also work independently.
- Strong organization and time-management skills.
- Strong Typing Skills Preferred.
- Previous quality assurance call review experience preferred.
Benefits:
- Robust health and welfare benefits package including, but not limited to, medical, dental, and vision.
- Generous PTO and holiday pay, including 15 days of PTO annually, 40 hours of paid sick leave per year, and 11 company-paid holidays.
- Preparation for the future with a 401(k) and company match.
- Opportunities for professional development.
- Dynamic organizational culture within a supportive working environment.
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