Contact Center Agent
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Job Description
Work-from-home Contact Center Agent driving owner and guest outreach for Vacatia, an innovative hospitality company. Handling calls, overcoming objections, and securing vacation package sales.
Responsibilities:
- Serve as the primary point of contact for owners and potential new customers
- Drive sales and customer engagement through professional inbound and outbound phone interactions
- Entice owners and potential customers to schedule vacations
- Overcome objections to secure vacation package payments
- Operate dialer systems, lead management software, and CRM platforms
- Accurately document customer interactions and agreements
- Establish professional rapport to build excitement and confidence in the virtual process and vacation ownership experience
- Convert qualified prospects into confirmed vacation package sales
- Support one of four roles: Initial Contact Person, Activations Agent, Travel Coordinator, or Tour Confirmer
Requirements:
- Previous sales, customer service, outbound marketing, vacation sales, or call center experience preferred
- Strong objection-handling and phone-based closing skills
- Persistence to overcome objections and secure sales
- Exceptional interpersonal communication and active listening skills
- Ability to establish rapport, present information clearly, and interact confidently with diverse customers
- Ability to identify customer needs, evaluate information, and solve practical problems
- Organizational abilities and professionalism in a fast-paced setting
- Ability to adapt to shifting priorities
- Experience in timeshare or hospitality sales is a plus
- Tech-savvy and comfortable using modern tools, CRM platforms, dialer systems, and lead management software
Benefits:
- Commissions
- Ongoing sales training and coaching sessions
- Work from home
- Competitive compensation structure
- Opportunity to maximize earning potential
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