Contact Center Agent
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Job Description
Remote Contact Center Agent driving tours, customer outreach, and vacation package sales for Vacatia’s innovative hospitality platform. Handling objections, payments, CRM documentation, and guest relationships.
Responsibilities:
- Serve as the primary point of contact for owners and potential new customers
- Drive sales and customer engagement through inbound and outbound phone interactions
- Encourage owners and potential customers to schedule vacations
- Overcome objections and secure vacation package payments
- Operate dialer systems, lead management software, and CRM platforms
- Accurately document customer interactions and agreements
- Establish professional rapport and build excitement and confidence in the virtual process and vacation ownership experience
- Support Initial Contact Person, Activations Agent, Travel Coordinator, and Tour Confirmer functions
Requirements:
- Previous sales, customer service, outbound marketing, vacation sales, or call center experience preferred
- Strong objection-handling and phone-based closing skills
- Persistence to overcome objections and secure sales
- Exceptional interpersonal communication and active listening skills
- Ability to establish rapport, present information clearly, and interact confidently with diverse customers
- Ability to identify customer needs, evaluate information, and solve practical problems
- Organizational abilities and adaptability in a fast-paced setting
- Experience in timeshare or hospitality sales is a plus
- Tech-savvy; familiarity with CRM platforms, lead management software, and dialer systems
Benefits:
- Commissions
- Ongoing sales training and coaching sessions
- Work from home
- Competitive compensation structure
- Opportunity to maximize earning potential through sales productivity
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