Contact Center Agent

Posted 1ds ago

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Job Description

Contact Center Agent driving inbound and outbound sales for Vacatia’s innovative hospitality and vacation-ownership platform. Managing customer outreach, objections, CRM documentation, and vacation package conversions from home.

Responsibilities:

  • Serve as the primary point of contact for owners and potential new customers
  • Drive sales and customer engagement through professional inbound and outbound phone interactions
  • Entice owners and potential customers to schedule vacations
  • Overcome objections to secure package payments
  • Operate dialer systems, lead management software, and CRM platforms
  • Accurately document customer interactions and agreements
  • Establish professional rapport to build excitement and confidence in the virtual process and vacation ownership experience
  • Convert qualified prospects into confirmed vacation package sales
  • Work across the Initial Contact Person, Activations Agent, Travel Coordinator, and Tour Confirmer functions

Requirements:

  • Previous sales, customer service, outbound marketing, vacation sales, or call center experience preferred
  • Strong objection-handling and phone-based closing skills
  • Persistence to overcome objections and secure sales
  • Exceptional interpersonal communication and active listening skills
  • Ability to establish rapport, present information clearly, and interact confidently with diverse customers
  • Ability to identify customer needs, evaluate information, and solve practical problems
  • Organizational abilities to maintain professionalism and adapt to shifting priorities in a fast-paced setting
  • Experience in timeshare or hospitality sales is a plus
  • Experience with dialer systems, lead management software, and CRM platforms
  • Work from home in the United States; Florida, Virginia, and Nevada preferred

Benefits:

  • Commissions
  • Ongoing sales training and coaching sessions
  • Work from home
  • Flexible autonomy and ownership of sales productivity