Contact Center Agent
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Job Description
Contact Center Agent driving vacation package sales and guest engagement for Vacatia’s innovative hospitality platform. Handling inbound and outbound calls, objections, CRM documentation, and virtual tour scheduling from home.
Responsibilities:
- Drive sales and customer engagement through inbound and outbound phone interactions
- Serve as the primary point of contact for owners and potential new customers
- Entice owners and potential customers to schedule vacations
- Overcome objections to secure package payments
- Operate dialer systems, lead management software, and CRM platforms
- Accurately document customer interactions and agreements
- Establish professional rapport and build excitement and confidence in the virtual process and vacation ownership experience
- Fill one of four roles: Initial Contact Person, Activations Agent, Travel Coordinator, or Tour Confirmer
Requirements:
- Previous sales, customer service, outbound marketing, vacation sales, or call center experience preferred
- Strong objection-handling and phone-based closing skills
- Persistence to overcome objections and secure sales
- Exceptional interpersonal communication and active listening skills
- Ability to establish rapport, present information clearly, and interact confidently with diverse customers
- Ability to identify customer needs, evaluate information, and solve practical problems
- Organizational abilities and professionalism in a fast-paced setting
- Ability to adapt to shifting priorities
- Experience in timeshare or hospitality sales is a plus
- Tech-savvy; experience using CRM platforms, lead management software, and dialer systems
Benefits:
- Commissions
- Ongoing sales training and coaching sessions
- Work from home
- Opportunity to maximize earning potential through sales productivity
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