Contact Center Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Contact Center Representative in the Distribution business handling customer inquiries. Completing support activities through various communication channels under limited supervision.
Responsibilities:
- Complete customer support activities for end-users, distributors, and dealers
- Perform issue resolution utilizing internal systems and support tools
- Maintain detailed records of customer inquiries and resolutions
- Adhere to Cummins Health, Safety & Environmental policies
- Ongoing development on new and existing Cummins processes, systems, and practices
- Maintain proficiency in multiple communication channels (chat, email, phone)
Requirements:
- Establish a professional relationship with customers to increase the loyalty of Cummins products
- Understand contact center policies and procedures
- Comfortable with a variety of softwares
- Bilingual French/English (written and spoken) although not required, would be an asset
- Having previous experience in this industry and customer service is a must
- Some knowledge of the different industries we work with (marine, automotive, industrial, power generation, etc.) as a whole is an asset
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations
- Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred
Benefits:
- Company Pension Plan
- Medical/Dental/Life Insurance
- Health Savings Account
- Full complement of personal and professional benefits
Similar Jobs
Contact Center Training and Quality Operations Manager
Manage Quality Assurance and Training programs to ensure service excellence at Peak Credit Union. Collaborate with leadership while enhancing member interaction and employee training.
Web and Contact Center Representative
Web and Contact Center Representative managing community inbound calls and web inquiries for healthcare. Delivering exceptional customer service and maintaining consumer databases with accuracy and timeliness.
Operador de Atendimento - Call Center Comercial
Atendente no call center oferecendo soluções financeiras personalizadas aos clientes. Focando na satisfação e alcance de metas em vendas.
Product Manager, Voice & Contact Center Experience
Product Manager leading the development of IVR journeys and voice experiences at Cigna. Collaborating across teams to enhance customer interactions and drive measurable outcomes.
Asesor Comercial Call Center /s/1800 a Más - Comisiones Ilimitadas
Sales Advisor in a Remote Call Center for Entel Chile campaign working 6.5 hours daily. Handling customer queries and driving sales outcomes effectively.
Asesor/a Call Center, Retenciones
Asesor/a Call Center in Retentions area handling customer queries. Work in a leading experience center in Peru promoting diversity and inclusion.
Asesor/a Call Center, Ventas c/experiencia Internet hogar - Full Time
Call Center Advisor performing retention tasks for Konecta. Join a leading experience center in Peru with opportunities for growth.
Patient Call Center Coordinator
Patient Call Center Coordinator managing patient communications for eye care services at Spectrum Vision Partners. Responsible for customer service and handling patient inquiries via phone and email communications.
Call Center Representative
Providing telephone support to clinics and accessing Epic system for patient calls at Kadlec Regional Medical Center. Engaging in various administrative tasks and duties as assigned.
Contact Center Representative
Contact Center Representative representing clients of a leading biotechnology company via inbound/outbound telecommunications. Engaging empathetically with consumers and providers while maintaining quality standards.
Call Center Representative
Customer Service Representative providing support for healthcare refund initiative via inbound calls. Responsible for patient inquiries, account understanding, and refund status tracking.
Triage Nurse – Cancer Contact Center
Triage Nurse responsible for telephone triage and patient education focusing on exceptional care through multidisciplinary collaboration in Omaha, NE. Requires experience in oncology nursing.
Bilingual Orthodontic Contact Center Representative
Bilingual Orthodontic Representative responsible for patient interactions and escalated calls in the US. Managing Salesforce tasks and insurance inquiries with opportunities for career growth.
Call Center Representative
Call Center Representative conducting patient experience surveys via outbound calls for healthcare organization. Ensuring data accuracy and maintaining confidentiality while enhancing patient feedback process.
Call Center Specialist
Call Center Specialist at THE CHRIST HOSPITAL scheduling appointments and managing patient information. Facilitating communication between physicians and patients while ensuring quality patient care.
Call Center Unit Lead
Call Center Unit Lead providing advanced customer support and operational leadership in a healthcare environment. Mentoring team members and handling escalated customer inquiries.
Supervisor, Healthcare Call Center
Supervisor overseeing daily healthcare call center operations ensuring service excellence and compliance. Collaborating with teams to support members and clients in a remote setting.
Contact Center Agent
Contact Center Agent managing sensitive consumer accounts at U.S. Bank. Resolving account issues and communicating professionally with parties regarding death notifications and related inquiries.
Call Center Pharmacy Technician – Level 1
Pharmacy Technician providing customer service support by fielding calls for medication refills. Engaging with patients to ensure seamless medication management and assistance.
Asesor de ventas, Teleoperador call center
Telephone agents for remote sales with WIN, leader in telecommunications in Peru. Responsible for contacting potential clients and providing product information to close sales.