Contact Center Support Operator I
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Job Description
Contact Center Support Operator providing patient-first healthcare through answering inbound calls and transferring info. Collaborating effectively to ensure timely access to patient information.
Responsibilities:
- Answer inbound calls and search database or reference material to obtain needed information to transfer caller.
- Navigate through the QGenda on-call system to identify on-call provider and process on-call.
- Process special protocols for Main Campus including various hotlines.
- Handle calls for multiple hospital sites.
- Offer special assistance to persons unable to dial or in emergency situations.
- Answer routine questions and provide information to the public using electronic database.
- Perform various data entry tasks and maintain business continuity during emergencies.
- Work in Epic to view or look up patient information and provide details.
Requirements:
- High School Diploma or GED
- One year of call or contact center or telephone operator experience OR two years of customer service experience
- Emergency Medical Dispatch (EMD) Certification (preferred)
- Experience in healthcare or a related field (preferred)
Benefits:
- We know that fully supporting our caregivers is what creates the best outcomes for our patients.
- Our outstanding, comprehensive offerings are an investment in your health, well-being and future.
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