Conversational AI Application Developer, English and French Speaker
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Job Description
Conversational AI developer building and maintaining Omilia Cloud Platform applications. Implementing NLU, conversational flows, integrations, testing, and deployments for enterprise clients.
Responsibilities:
- Develop, implement, and maintain high-quality conversational AI applications on the Omilia Cloud Platform
- Own end-to-end development and unit testing of conversational features and miniApps
- Implement business logic and conversational flows defined in Detailed Design Specifications
- Create, upload, and basic-tune NLU models and resources
- Troubleshoot and resolve defects identified during QA, UAT, or production hypercare
- Deploy and promote applications across OCP Dev, UAT, and Prod environments
- Write maintainable code for conversational dialogs integrating backend web services and CCaaS platforms
- Prepare and upload NLU training data and manage intent selection policies
- Analyse ELK/Kibana logs and resolve runtime errors
- Maintain technical documentation and contribute to master prompt lists and implementation steps
- Participate in daily stand-ups and sprint planning, estimate tasks, and surface technical risks
- Work within a squad under a Team Lead or Solution Delivery Manager
Requirements:
- Strong hands-on experience with the Omilia Cloud Platform (OCP) and its core components — Dialog Manager, NLU, miniApps — or hands-on experience in production-grade development with other Conversational AI Platforms
- Solid background in software development, including JavaScript/Node.js and working with RESTful APIs and JSON
- Working knowledge of NLU concepts: intents, entities, utterances, and conversational design best practices
- Proficiency in Jira for task tracking and Git for version control
- Strong analytical and debugging skills — able to diagnose complex technical issues and optimise application performance
- Ability to work independently on assigned features with minimal supervision
- Experience deploying conversational AI for enterprise clients in banking, insurance, or utilities
- Familiarity with CCaaS platform integrations (e.g., Genesys, Avaya, NICE)
- Exposure to CI/CD pipelines and automated testing frameworks
- Understanding of voice biometrics and speech recognition systems
Benefits:
- Fixed compensation
- Long-term employment with the working days vacation
- Development in professional growth (courses, training, etc)
- Being part of successful cutting-edge technology products that are making a global impact in the service industry
- Proficient and fun-to-work-with colleagues
- Apple gear
- Equal opportunity and diverse, inclusive workplace
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