Coordinator, CRM & Sales Operations
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Job Description
Coordinator providing Salesforce support, routine data operations, and report assistance at Live Nation. Collaborating with internal teams to ensure data accuracy and system support.
Responsibilities:
- Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed.
- Perform routine data operations , including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org.
- Assist with reports and dashboards , including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs.
- Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement.
Requirements:
- Bachelor’s Degree preferred
- 1+ years of basic working knowledge of Salesforce (or like platform) and CRM concepts
- Ability to provide frontline Salesforce support and escalate issues as needed
- Working knowledge of basic Salesforce reports, dashboards, and subscriptions preferred
- Experience performing routine data operations and data hygiene tasks preferred
- Familiarity with AI-driven sales tools or CRM automations
- Clear, effective interpersonal communication skills
- Detail-oriented approach to data accuracy and system support
Benefits:
- HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- WEALTH : 401(k) program with company match, stock reimbursement program
- FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
- CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- OTHERS : Volunteer time off, crowdfunding match
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