Corporate IT Support Technician
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
IT Support Technician providing frontline technical support to users at Red River. Troubleshooting hardware and software issues and managing user accounts in a fast-paced environment.
Responsibilities:
- Provide frontline and escalated technical support to internal Red River users
- Respond to user-reported issues via phone, email, and remote support tools
- Provide technical support for hardware, software, connectivity, and productivity issues
- Troubleshoot and resolve desktop, laptop, application, and peripheral issues
- Document incidents, troubleshooting activities, and resolutions in the ticketing system
- Manage user accounts, including password resets, access issues, and basic Active Directory management
- Support employee and contractor onboarding and offboarding
- Identify recurring issues and recommend improvements to help desk processes
- Maintain technical documentation and runbooks
Requirements:
- Associate degree in Information Technology, Computer Science, or equivalent hands-on experience
- 1–3 years of experience in a help desk, desktop support, or technical support role
- Strong working knowledge of Windows operating systems; basic macOS support experience preferred
- Experience with ticketing systems and IT service management processes
- Solid troubleshooting skills with hardware, software, and end user applications
- Excellent customer service, communication, and documentation skills
- Ability to manage multiple priorities in a fast-paced support environment
Benefits:
- competitive salary
- excellent benefits and an exceptional work environment
- paid time off
- flexible work arrangements
- professional development opportunities
Similar Jobs
Technical Support Specialist
Technical Support Specialist assisting dealers in Mexico with software requests and troubleshooting issues. Providing first level support via calls, chats, and emails while maintaining documentation.
IT Desktop Support Technician – 2nd Shift
IT Desktop Support Technician providing remote support and on-site assistance for Kraft Kennedy clients. Collaborating with technical staff in a diverse and growing team environment.
Support and Customer Service Analyst – Mid-level
Technical Support Analyst providing customer support via chat, WhatsApp, and Google Meet for telecom products. Ensuring customer satisfaction and resolving issues related to fiber optic networks.
Senior Technical Support Engineer – Tier 2
Senior Technical Support Engineer at Oomnitza solving complex technical challenges for enterprise customers. Collaborating with engineering teams to ensure a high-quality customer experience in a fast-paced environment.
Product Support Engineer I
Product Support Engineer for Blackboard LMS, managing technical issues for users and ensuring high customer satisfaction. Collaborating with teams to improve knowledge and resolve customer inquiries.
Network Support Engineer
Network Support Engineer maintaining network infrastructure and supporting Windows/Linux servers at Centific. Responsible for network security and troubleshooting hardware/software issues.
Technical Sales Support
Technical Sales Support responsible for business development initiatives and customer relationships in consumer electronics. Collaborating with teams in Europe and supporting ODMs and IDHs in Shenzhen.
Técnico de Suporte Júnior
Support Technician providing remote IT assistance, managing systems and tools, handling technical issues and improving operational SLA. Join Quality Digital on their innovative journey.
App Dev & Support Engineer II
App Dev & Support Engineer guiding and leading Dynamics 365 development projects at Conduent. Collaborating with teams and stakeholders to deliver customized solutions and manage technical leadership.
Technical Support Engineer
Technical Support Engineer providing leadership and expertise for Offshore Wind Turbine projects. Leading troubleshooting efforts and collaborating with teams to improve service operations.
Support Engineer – Veterinary HealthTech
Support Engineer for a veterinary software company enhancing client infrastructures and managing customer technical needs remotely. Focus on onboarding, data migration, and ticket resolution.
Support Engineer – Veterinary HealthTech
Support Engineer resolving technical issues for veterinary health technology company in Mexico. Collaborating with the Customer Experience team on technical tickets in a fully remote capacity.
Support Engineer – Veterinary HealthTech
Support Engineer in a veterinary software company enhancing patient care and staff efficiency. Resolving technical tickets and collaborating with the Customer Experience team.
Support Engineer – Veterinary HealthTech
Support Engineer in a veterinary software company, resolving customer technical tickets and managing cloud infrastructure. Collaborate with teams to improve service quality and efficiency.
Técnico/a de Soporte N2, Transporte
N2 Support Technician resolving level 2 incidents in the telecommunications network for Capgemini Engineering. Working remotely from Spain with technical support responsibilities.
Technical Support Analyst
Technical Support Analyst at Raidiam managing service desk tickets and client communications. Collaborating with engineering to solve technical issues in Open Finance ecosystems.
Technical Support Representative – Tier I
Technical Support Representative providing technical support to customers across the United States. Troubleshooting Windows PCs and networking issues remotely in a collaborative environment.
Junior Support Developer
Automation Developer developing solutions for operations at Bluehost, ensuring support server uptime and identifying operational gaps through automation.
Junior Support Developer
Junior Support Developer automating support operations for Bluehost group. Focus on server uptime, operational gaps, and collaboration with technical teams.
Working Student – Technical Support
Working Student in Technical Support helping maintain AI systems for healthcare facilities. A role focused on troubleshooting, system monitoring, and documentation in a fast-paced environment.