Critical Incident Analyst
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Job Description
Critical Incident Analyst handling operational functions of incident management for a 24x7 environment. Collaborating with technical teams and stakeholders to ensure efficient incident resolution.
Responsibilities:
- Executes day-to-day operational functions of critical incident management services providing continuous 24x7x365 monitoring, coordination, and incident handling.
- Performs real-time monitoring, incident declaration, severity assessment using approved SOPs, incident bridge initiation and management, and stakeholder notification throughout the incident lifecycle.
- Coordinates restoration activities across technical teams, vendors, and federal stakeholders while maintaining situational awareness of enterprise conditions.
- Responsible for accurate and timely documentation, standardized tracking and reporting in approved systems, execution of escalation procedures, and direct support to root-cause analysis and post-incident reviews.
- Enables continuous refinement of incident criteria, identification of recurring and systemic issues, and proactive remediation of major technical deficiencies.
Requirements:
- 4-7 years of relevant experience.
- Associates degree in a computer related field.
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