CRM Admin Intern
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Job Description
CRM administration intern managing user access, workflows, data, and integrations for Abhyaz’s remote IT services projects. Supporting users, training staff, and delivering weekly project outcomes.
Responsibilities:
- Manage and customize the CRM platform to meet organizational needs
- Manage CRM users, permissions, workflows, custom objects, and profiles
- Support users by answering questions and troubleshooting issues
- Analyze data to assess team productivity, effectiveness, and operations
- Collaborate with teams to capture business requirements and implement CRM solutions
- Coordinate and support integrations with third-party applications, plugins, and tools
- Set up processes to manage and protect customer and business data
- Provide training to administration, staff, and faculty
- Manage and organize office operations, schedules, meetings, and correspondence
- Maintain accurate, secure, and confidential records and databases
- Manage budgets, track expenses, and process invoices
- Support hiring, onboarding, offboarding, employee records, benefits administration, and payroll reconciliation
- Facilitate communication among team members, departments, customers, and suppliers
- Assist with reports, presentations, and other communications
- Deliver weekly byte-sized project outcomes
- Provide task updates to the Project Management Executive
Requirements:
- Bachelor's degree preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Customer-focused mindset
- Ability to analyze and solve problems
- Ability to work with people of different technical skill levels
- Ability to communicate complex concepts clearly
- Ability to maintain accurate customer data
- Ability to manage projects
- Knowledge of customer relationship management (CRM) software
- Technical skills
- Availability for the selected internship schedule
- Full-time interns must be fully available in the virtual office during 11 AM–5 PM
- Part-time interns must be present in the virtual office during their chosen 11 AM–2 PM or 2 PM–5 PM slot
- Off-time batch interns must report to the virtual office between 5 PM and 6:30 PM
Benefits:
- 4–16 weeks remote internship
- 25–30 hours per week
- Mentorship and guidance from team mentors and industry professionals
- Hands-on exposure to real-time projects
- Work results published in an online portfolio
- Professional resume and social media profile enhancement
- Peer and supervisor review of weekly project outcomes
- Guidance and support to secure placements within reputable companies for interns who excel
- Scheduled breaks for full-time interns
- Flexible work hours for the off-time batch
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