CRM Aftermarket Data Specialist
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Job Description
CRM Aftermarket Data Specialist conducting data research and maintaining high quality CRM data. Collaborating with internal users and research partners on market inquiries and database updates.
Responsibilities:
- Conduct fact-driven research into corporate structures and projects to ensure CRM data reflects reality
- Respond to 'Market Research Request' app inquiries about the global user base
- Proactively collaborate with internal users to clarify request details, maintaining a high standard of service within a 24-hour SLA
- Create and update records within the C4C CRM software to maintain high data quality standards
- Interface with research partners (e.g., Industrial Info Resources - IIR) to clarify or correct information regarding global projects
Requirements:
- Bachelor's degree in Business Administration, Economics, Engineering or related discipline
- Experience in Sales/Sales Operations/Data Research position
- Strong proficiency in English
- Hand-on experience with C4C (SAP Cloud for Customer)
- High proficiency in Microsoft Excel
- Analytical mindset, attention to detail, and the ability to engage with users to clarify technical requests
Benefits:
- Equal opportunity employer
- Diversity and inclusion commitment
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