CRM Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
CRM Engineer developing AI-powered solutions for healthcare SaaS company. Leading design and implementation of automated workflows within HubSpot CRM.
Responsibilities:
- Design, build, and optimize AI-driven marketing and sales workflows within HubSpot CRM
- Develop autonomous AI agents and chains of agents to automate customer engagement, lead qualification, follow-up, and internal sales operations
- Architect CRM automation that improves efficiency across the entire customer lifecycle
- Analyze customer and marketing data to uncover insights that improve campaign performance and sales conversion
- Collaborate with Marketing, Sales, Product, and Executive teams to implement data-driven growth strategies
- Design and maintain CRM data models, integrations, and reporting dashboards
- Build predictive models and AI solutions that improve lead scoring, segmentation, and customer retention
- Evaluate and implement emerging AI technologies that enhance CRM capabilities
- Ensure CRM data integrity, governance, and best practices
- Monitor automation performance and continuously optimize AI workflows
Requirements:
- Bachelor's degree or higher in Engineering, Computer Science, Data Science, or Artificial Intelligence
- Formal training or certifications in Artificial Intelligence and Data Science
- Expert-level experience with HubSpot CRM
- Strong background in CRM architecture and workflow automation
- Experience building AI agents and multi-agent systems
- Knowledge of LLMs, prompt engineering, and AI orchestration frameworks
- Strong data science and analytics experience
- Experience creating automated marketing and sales processes
- Strong understanding of customer lifecycle management
- Experience with marketing attribution, campaign analytics, and lead management
- Excellent SQL and data analysis skills
- Strong analytical, troubleshooting, and problem-solving abilities
- Ability to translate business requirements into scalable technical solutions
- Preferred: Experience with Python or JavaScript
- Preferred: Experience integrating APIs and third-party SaaS platforms
- Preferred: Familiarity with HubSpot Operations Hub
- Preferred: Experience with vector databases, Retrieval-Augmented Generation (RAG), and AI orchestration platforms
- Preferred: Knowledge of sales enablement technologies
- Preferred: Experience implementing AI-powered CRM solutions in healthcare or SaaS organizations
- Preferred: Understanding of customer journey mapping and revenue operations (RevOps)
Benefits:
- N/A
Similar Jobs
Member Success Manager
Member Success Manager focusing on member satisfaction and retention at National Safety Council. Partnering with Networks team to deliver a tailored member experience and track engagement strategies.
Customer Success and Device Operations Coordinator
Customer Success and Device Operations Coordinator at GoFasti supporting customer requests and operational tasks remotely from Colombia. Seeking a detail-oriented individual with strong communication skills.
Customer Success Analyst – NetSuite
Analista de Customer Success responsável por impulsionar o sucesso e crescimento da base de clientes da ACS. Focado na relação com clientes, onboarding e prevenção de churn.
Managed Services Specialist – Customer Success
Managed Services Specialist ensuring clean utility billing data at EnergyCAP. Focused on customer satisfaction and operational improvements in energy management.
Senior Services Manager – Steam Turbine CSM
Customer Service Manager focused on the outage lifecycle and building customer relationships. Collaborating with teams to ensure project quality, safety, and cost-effectiveness.
Customer Success Director
Customer Success Director at Castlight Health defining customer success strategy and managing executive client relationships. Leading design and implementation of customer success infrastructure and frameworks.
Customer Success Leader
Customer Success Leader managing operational strategies and team performance for an international trading brokerage. Focusing on high-performance and scalable operations.
CRM Analyst
Network CRM Analyst working 100% remotely to facilitate client migration to Cisco platform. Ensure positive experiences and technical support throughout onboarding and training stages.
Director, Customer Success
Director leading the Customer Success team at cybersecurity company Deepwatch. Driving customer satisfaction, loyalty, and operational excellence in service delivery.
RBSM – CRM
Central Monitor ensuring quality and integrity of clinical trial data through monitoring at ICON. Collaborating cross-functionally and utilizing advanced data analytics tools for effective monitoring.
Customer Success Manager
Customer Success Manager at Govly helping clients leverage AI for government business. Drive customer adoption and success while collaborating with an experienced executive team.
Lead Consultant SAP CRM & C4C
Join Mollica IT as a SAP CRM/C4C Lead Consultant, managing functional leadership for SAP modules across Brazil. Collaborate with clients to enhance customer experience through integrated solutions.
Head of Customer Success
Lead the post-sale customer organization at SafetyIQ to ensure measurable business and safety outcomes. Manage a global team and operational infrastructure for customer success.
Operations – Partner Success Coordinator
Operations & Partner Success Coordinator for a mission-driven ethical AI company. Engaging with users and partners while handling executive support and operational tasks.
Customer Success Executive
Customer Success Executive delivering exceptional service to external customers and supporting internal sales team with administrative tasks.
CRM Manager
CRM Manager driving customer engagement and retention for Traffic Label, a data-driven agency in the iGaming industry. Collaborating with cross-functional teams to optimize CRM strategies and initiatives.
Customer Success Manager
Scaled Customer Success Manager at Fellow helping B2B accounts enhance software usage and retain customers. Managing relationships and maximizing product value through consultative selling.
Customer Success Manager
Customer Success Manager at Trellix driving customer loyalty and adoption of cybersecurity solutions. Building trusted advisor relationships and overseeing customer success plans.
Customer Success Specialist
Customer Success Specialist focused on enhancing customer experience and stakeholder relationships in a remote role with regular travel. Supporting continuous improvement across services in the UK.
Customer Success Manager
Client Success Manager at Enertiv building strategic relationships and driving platform adoption in the proptech industry. Managing high-value clients and promoting long-term business value through effective collaboration.