CRM Lead
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Job Description
CRM Lead responsible for administration and support of CRM system for LATAM Field Force. Collaborating with IT to ensure compliance and manage user lifecycle.
Responsibilities:
- Proveer soporte y administración de CRM al equipo de campo de LATAM, asegurando la estabilidad del sistema y alta calidad en el servicio.
- Administrar operaciones de CRM que incluyen encuestas, productos, territorios, roles, mensajes clave, muestras médicas, solicitudes de datos y otros ajustes.
- Asegurar el cumplimiento con los SLA, gobernanza y requisitos de HCC.
- Liderar pruebas UAT, validaciones de sistemas y despliegues en colaboración con los equipos de IT.
- Ejecutar actividades operativas como: gestión del plan de ciclo, cargas masivas (días festivos, estructuras, mensajes clave), actualizaciones de productos y contenidos (Correos Aprobados, Materiales Veeva)
- Analizar requisitos de negocio y liderar el diseño de soluciones con IT y partes interesadas.
- Administrar el ciclo de vida del usuario (acceso, aprobaciones, optimización de licencias y certificaciones).
Requirements:
- Experiencia en administración de CRM / gestión de sistemas
- Conocimientos avanzados de Microsoft Office (Excel, PowerPoint)
- Experiencia trabajando con datos, paneles y herramientas de informes
- Familiaridad con herramientas de ticketing (p. ej., Zendesk) es un plus
- Inglés: fuerte (requerido)
- Español: avanzado (requerido)
- Portugués: deseable
Benefits:
- Completamente remoto
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