Customer Advocacy Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Advocacy Manager building Kantata’s SaaS customer advocacy and reference program. Driving customer stories, references, reviews, and measurable pipeline impact.
Responsibilities:
- Build and lead Kantata’s global customer advocacy and reference program, including strategy, processes, technology, governance, and measurement
- Recruit and develop a diverse community of customer advocates across industries, regions, solutions, and use cases
- Produce case studies, videos, testimonials, executive stories, and quantified proof points
- Manage sales reference requests and match prospects with relevant customers while protecting relationships
- Own customer review programs across G2, Gartner Peer Insights, TrustRadius, and other priority platforms
- Recruit and prepare customers for events, webinars, analyst conversations, awards, media opportunities, and executive programs
- Partner with Sales, Customer Success, Product Marketing, Campaigns, Events, Communications, and Analyst Relations
- Create recognition and engagement opportunities for customers
- Maintain customer permissions, participation history, approved assets, and reference profiles
- Measure advocate growth, reference fulfillment, story production, peer reviews, content activation, influenced pipeline, and revenue impact
Requirements:
- Significant customer advocacy, customer reference, or customer marketing experience in B2B technology or SaaS
- Experience building and scaling a formal advocacy or reference program
- Proven success supporting strategic sales opportunities with customer references
- Strong experience developing case studies, customer videos, testimonials, and event speakers
- Experience managing programs for G2, Gartner Peer Insights, TrustRadius, or similar platforms
- Exceptional executive presence and ability to build trusted relationships with senior customer leaders
- Outstanding interviewing, writing, storytelling, and presentation skills
- Excellent program management and extraordinary attention to detail
- Reputation for responsiveness, sound judgment, and consistent follow-through
- Ability to balance urgent business needs with thoughtful stewardship of customer relationships
- Experience using CRM, reference-management, project-management, and reporting tools
Benefits:
- Eligible to participate in the Company Bonus Plan
- Strong work-life balance
- Chance to learn from some of the best people in the business
- Vibrant, collaborative, and devoted team
- Inclusive workplace
- Employee-rated Best Place to Work
Similar Jobs
Senior Manager, Resource Planning and Forecasting
Senior Manager leading centralized workforce planning and forecasting for HealthEdge’s AI-powered healthcare technology infrastructure. Owning staffing forecasts, planning governance, and cross-functional workforce strategy.
Manager, Workforce Management
Workforce management leader overseeing scheduling, real-time monitoring, and back-office workload distribution. Supporting HealthEdge’s healthcare technology infrastructure for health insurance companies.
Manager, Advanced Analytics – Yield & Monetization
Sam’s Club advertising analytics manager optimizing yield, inventory, and monetization. Managing ad revenue strategy, forecasting, pricing, and cross-functional business insights.
Family Access Manager, Skeletal Dysplasia
Family Access Manager supporting U.S. families with access, affordability, and reimbursement for BridgeBio’s skeletal dysplasia medicines. Coordinating patient support programs and commercial stakeholders.
IT Delivery Manager
IT Delivery Manager leading analysts, scrum masters, and project managers for a major U.S. leisure travel company. Overseeing Agile/Waterfall delivery, governance, requirements, and cloud technology alignment.
Customer Advocacy Manager
Customer Advocacy Manager building Kantata’s SaaS customer advocacy and reference program. Turning customer success into stories, references, reviews, and measurable revenue influence.
Franchise Business Manager
Franchise Business Manager supporting Papa John’s UK franchisees. Improving pizza-store sales, profitability, customer satisfaction, openings, training, and operational compliance.
Regional Manager
Regional Manager leading specialty pharmaceutical sales teams at Azurity Pharmaceuticals. Coaching representatives, optimizing territories, and executing product strategies across the Northeast.
Business Operation Manager – Urgent Care
Business Operations Manager optimizing urgent care and employer services operations for Mercy Health in Ohio. Driving performance improvement, financial results, and patient experience across multiple locations.
Senior Manager – Configuration Management
Leading GE Vernova Hitachi’s nuclear configuration management organization. Governing product structures, PLM processes, compliance, and engineering resources across regulated programs.
Senior Oncology District Manager
Senior Oncology District Manager leading field-based sales teams for Johnson & Johnson’s innovative cancer therapies. Driving territory plans, team performance, market penetration, and patient-focused growth.
Senior Oncology District Manager
Senior Oncology District Manager leading field-based sales specialists for Johnson & Johnson’s innovative cancer therapies. Driving territory strategy, team performance, and product adoption across California.
Senior Oncology District Manager
Field-based Senior Oncology District Manager leading sales specialists for Johnson & Johnson’s innovative cancer therapies. Driving territory plans, performance, market penetration, and patient-focused growth.
Senior Oncology District Manager
Senior Oncology District Manager leading field-based sales teams for Johnson & Johnson’s innovative cancer therapies. Driving territory plans, performance, market penetration, and patient-focused growth.
Senior Oncology District Manager
Senior Oncology District Manager leading field-based sales teams for Johnson & Johnson’s innovative cancer therapies. Driving territory plans, market penetration, performance, and patient-focused growth.
Transformation Manager
Transformation Manager leading strategic, financial, and operational transformation for Custom Truck One Source. Developing models, forecasts, and initiatives to improve profitable growth across truck and equipment services.
Publishing Manager – Market, Concepts
Publishing Manager identifying mobile game trends and shaping testable concepts for CrazyLabs, a leading casual and hybrid-casual game publisher. Using AI, market research, and creative strategy to validate new game opportunities.
Global Site Activation Manager
Global Site Activation Manager leading clinical trial start-up, regulatory submissions, and site contracting for IQVIA’s life sciences services. Managing international studies, stakeholders, timelines, and compliance.
Senior Market Access Manager – Healthcare
Senior Market Access Manager expanding Dexcom’s continuous glucose monitoring reimbursement across Eastern Europe. Driving payer strategies, funding, tenders, partnerships, and regional market growth.
Key Accounts Manager – Defense
Key Account Manager driving European defence account growth for Kennametal’s industrial tooling and materials solutions. Managing strategic customers, negotiations, business development, and sales execution across Europe.