Customer Assistance Manager
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Job Description
Customer Assistance Manager managing efficient operations and logistics for the leasing business. Ensuring exceptional customer service and driving performance in the Dallas area with high travel requirements.
Responsibilities:
- Ensure regional operations and logistics are efficient and effective
- Analyze performance trends to identify ways to maximize results
- Provide professional and courteous service to customers, regardless of circumstances
- Off-load merchandise returns and assist with collections support as needed
- Sit or stand, bend, push/pull, climb and reach
- This position requires up to 95 % travel to customers' residences
Requirements:
- High School Diploma or GED required
- Bilingual (English/Spanish Fluency) is a strong plus, but not required
- Must be at least 21 years old
- A valid driver’s license and a driving record that meets company standards are required
- Must have prior management and collections experience
- Previous warehouse, logistics, laborer and driver experience is helpful
- Prior experience in customer service or sales strongly preferred
- Must maintain a professional appearance
- Superb communication skills; written and verbal
- Able to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally using a dolly and other safety equipment
- Experience in handling money is preferred
- Previous lease-to-own (LTO) experience strongly preferred
Benefits:
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Time
- Diversity Alliance Resource Groups
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job Required Equipment & Services Will Be Provided
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