Customer Care Representative
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Job Description
Customer Care Representative providing support to policyholders for Pets Best. Handling inquiries, guiding policy changes, and ensuring client satisfaction in a remote role.
Responsibilities:
- Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
- Builds rapport with policyholder, by using customer service skills to listen, understand and respond to requests and inquiries.
- Works to retain policyholders who inquire about canceling, by making recommendations for policy changes or coverage enhancements.
- Helps policyholders understand their policy coverage, claims processing and reimbursement process.
- Demonstrates ability to work in a metric environment and meeting performance expectations.
- Maintains understanding of federal and state regulations to include compliance.
- Ability to utilize multiple technical systems effectively and efficiently.
- Perform other duties and/or special projects as assigned.
Requirements:
- 2+ years’ experience in a customer service or customer support role
- Active Property & Casualty (P&C) Producer License
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to submit to a background investigation as part of the onboarding process
- You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994
Benefits:
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
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