Customer Delivery Engineer
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Job Description
Customer Delivery Engineer directly interfacing with clients for PostgreSQL deployments and optimizations. Leading migrations and performance improvements in a remote, collaborative environment.
Responsibilities:
- Own the hardest part of customer adoption. Ship real results, fast.
- Provide customer project delivery.
- Implement migrations, data optimizations, and schema designs.
- Scope and execute engagements with clear, measurable deliverables.
- Fix complex technical problems.
- Tune slow queries and configurations.
- Write tactical fixes and scripts to unblock customers quickly.
- Apply AI to accelerate engineering.
- Use copilots (LLMs, AI assistants) to generate query rewrites and test optimizations.
- Create reusable AI prompts and delivery playbooks.
- Bridge architecture and reality.
- Translate reference architectures into customer-specific deployments.
- Adapt TigerData features (e.g., Hypertables, Hypercore, continuous aggregates, vector search) to real workloads.
- Be the customer’s technical champion.
- Own technical success during project delivery.
- Escalate to core Engineering only when there’s a product-level gap.
- Capture and share knowledge.
- Write playbooks, scripts, and internal guides.
- Feed learnings back to Product and Engineering.
Requirements:
- Have deep hands-on experience with PostgreSQL — especially SQL tuning, performance optimization, and schema design
- Have delivered complex migrations, data transformations, or optimizations in production environments
- Are fluent in SQL and Python (or similar scripting languages for data work)
- Are comfortable leading technical conversations with customers, especially under pressure
- Love using AI tools (copilots, LLMs) to speed up query rewriting, code generation, or problem diagnosis
- Communicate clearly and know how to explain tradeoffs to customers in high-stakes moments
- Bonus: experience in Implementation Engineering, Integration Engineering, Solutions Engineering, Professional Services, or Technical Consulting
Benefits:
- Flexible PTO and comprehensive family leave
- Fridays off in August 😎
- Fully remote opportunities globally
- Stock options for long-term growth
- Monthly WiFi stipend
- Professional development and educational resources 📚
- Premium insurance options for you and your family (US-based employees)
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