Customer Engagement Programs Lead
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Job Description
Program Manager leading global Customer Engagement Programs to strengthen client relationships at Cisco. Managing executive-level engagement strategy with C-suite and driving strategic insights into product roadmaps.
Responsibilities:
- lead global Customer Engagement Programs
- serve as the primary architect of executive-level customer engagement strategy
- manage the Executive Customer Advisory Board (ECAB) program
- foster long-term partnerships with customers by facilitating high-level dialogue
- act as a trusted advisor to Cisco’s leadership team
- manage end-to-end experience for board members
- partner with product management and marketing teams to develop strategic agendas
- formalize feedback loop between CAB members and Cisco’s internal product and engineering organizations
- collaborate with Sales, Customer Experience, and Marketing teams
- manage program logistics and ensure program scales effectively
- manage outreach and participation for beta/alpha product opportunities
Requirements:
- Bachelor’s degree in Marketing, Business Administration, Communications, or a related field
- 7+ years of related experience in customer success, loyalty marketing, or strategic engagement programs
- experience designing and scaling high-impact engagement initiatives that drive measurable improvements in customer retention and satisfaction
- building relationships with C-suite stakeholders
- interpreting complex data sets and customer feedback loops to identify trends
- Exceptional verbal and written communication skills
- Experience in the networking, cybersecurity, or SaaS industry.
- proficiency in CRM platforms (e.g., Salesforce, HubSpot)
Benefits:
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness determined by Cisco
- non-exempt employees receive 16 days of paid vacation time per full calendar year
- exempt employees participate in Cisco’s flexible vacation time off program
- 80 hours of sick time off provided on hire date
- up to 80 hours of unused sick time carried forward from one calendar year to the next
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses subject to Cisco’s policies
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