Customer Experience Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Experience Engineer ensuring enterprise success and adoption of Docker's platform. Role involves technical and programmatic execution with a focus on customer engagement.
Responsibilities:
- Design and execute 1:many programs such as webinars, automated email journeys, and enablement workshops to drive customer education and adoption.
- Use customer telemetry and product analytics to identify adoption patterns, risks, and opportunities for proactive outreach.
- Create scalable enablement assets including guides, tutorials, and onboarding modules to accelerate activation and product usage.
- Leverage lifecycle automation tools and CRM data to deliver targeted, measurable communications.
- Gather and synthesize customer feedback from digital engagements to inform product roadmaps and experience improvements.
- Partner with Product and Marketing to translate customer insights into content, tools, or workflows that enhance adoption.
- Work closely with Sales, TAMs, Product, and Engineering to align on customer needs and ensure a consistent experience across all touchpoints.
- Collaborate on scalable engagement strategies that amplify value realization for enterprise customers.
Requirements:
- 2+ years in a technical or customer-facing role (e.g., Support Engineer, Implementation Specialist, or Customer Enablement)
- Strong understanding of Docker, containers, and modern DevOps tooling (e.g., CI/CD, Kubernetes, or cloud infrastructure)
- Demonstrated experience designing and executing scalable engagement initiatives that drive measurable adoption
- Excellent written and verbal communication skills; comfortable presenting to technical audiences
- Experience with customer engagement or marketing automation platforms (e.g., Gainsight PX, HubSpot, Marketo)
- Familiarity with customer analytics, telemetry dashboards, or product-led growth models
- Bachelor’s degree in Computer Science, Engineering, or related technical field
Benefits:
- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave
- Technology stipend equivalent to $100 net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
- Docker Swag
- Medical benefits, retirement and holidays vary by country
- Remote-first culture, with offices in Seattle and Paris
Similar Jobs
Senior Customer Support Specialist
Senior Customer Support Specialist providing support for 12Go, a leading travel agency. Resolving customer inquiries via email and social media while ensuring operational excellence.
Vice President, Global Support Services – Customer Care
Vice President overseeing global customer support and care operations for TrueNAS. Driving strategic initiatives and ensuring high-quality customer experience across all touchpoints.
Head of Customer Support
Lead the customer support team at Ruby Labs, responsible for KPIs and team performance. Ensure compliance with AML, KYC, and regulatory requirements in customer support operations.
Representante de Servicio al Cliente – Viajes
Customer Service Representative assisting clients with travel-related inquiries and bookings. Ensuring a high-quality and personalized travel experience from reservation to follow-up.
Travel Customer Service Representative
Travel Customer Service Representative supporting clients in their travel journeys remotely at Prestige Travel Agency by Mich USA. Involves managing inquiries and bookings through multiple platforms.
Luxury Travel Consultant – Customer Experience
Travel Experience Specialist assisting clients in planning luxury travel experiences. Focused on high-quality service, coordination, and personalized support from a remote role.
Travel Customer Service Representative
Customer Service Representative at Prestige Travel Agency assisting clients throughout their travel journey. Handling bookings, inquiries, and ensuring client satisfaction in a remote environment.
Luxury Travel Consultant – Customer Experience
Luxury Travel Consultant at Prestige Travel Agency creating exceptional travel experiences for clients. Engaging with clients through various communication channels to ensure seamless travel planning and support.
Customer Service Analyst – Junior
Junior Customer Service Analyst providing empathetic support via email, WhatsApp, and phone. Addressing client needs and ensuring quality customer experience with a data-driven approach.
Customer Support Specialist – Trainer
Customer Support Specialist providing training and support for Ava Industries' EMR software. Enhancing patient care through client engagement and technical assistance.
Marketing Support Specialist
Marketing Support Specialist ensuring campaigns run smoothly and supporting growth initiatives for a US-based employer. Collaborating with vendors and monitoring performance for measurable results.
Customer Support Agent, USA
Part-time Customer Support Agent for an AI job search company. Responsible for engaging customers, improving satisfaction, and driving product usage via remote support.
Customer Support Agent, USA
Customer Support Agent efficiently handling chats and calls at AI job search company JobHire.ai. Engaging with customers directly to improve satisfaction and retention.
Customer Support Agent, USA
Part-time morning shift Customer Support Agent engaging with US customers via chats and calls. Focusing on proactive support, customer satisfaction, and retention efforts.
Customer Support Agent, USA
Part-time Customer Support Agent handling chats and calls for automated job search platform. Engaging customers and ensuring satisfaction while driving product uptake.
Customer Support Agent, USA
Part-time morning shift Customer Support Agent for AI job search company. Focus on customer satisfaction, proactive engagement, and retention.
Business Support Specialist
Support integration and operational processes for Colibri's online education brands. Collaborate with stakeholders and ensure effective implementation of processes across multiple brands.
Disability Customer Service Representative
Customer Service Representative managing new cases for Dane Street's claims process. Responsible for client interaction, case assignment, and documentation in a fully remote capacity.
Bilingual Customer Service, Administrative VA
Bilingual Customer Service & Administrative VA providing administrative support to a multi-location insurance agency. Facilitating client communication and supporting operational functions remotely.
Customer Support Agent
Customer Success Manager consulting and assisting international customers in social discovery. Maintaining high service quality and customer retention with effective resolutions and promotions.