Customer Experience Manager
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Job Description
Customer Experience Manager guiding Fortune 100 enterprises through cloud-security adoption for Wiz, which secures cloud and AI applications. Driving customer value, governance, enablement, and strategic expansion.
Responsibilities:
- Engage with strategic customers to deliver business value and help drive revenue growth.
- Connect Wiz value to top customer initiatives, increase adoption, and outpace the competition.
- Steer large and intricate high-tech, cloud-based enterprise software enterprises through their multi-year journey to the cloud, focusing on robust cloud security practices and extending Wiz value.
- Act as a trusted customer advisor and ensure collaboration across Wiz teams to deliver transformational outcomes.
- Own diverse cloud-security-focused projects and initiatives, collaborating with Sales, Support, Success, product and engineering teams, and customer teams.
- Interface with and influence key stakeholders throughout project lifecycles.
- Understand customers' business vision, culture, processes, and cloud security requirements.
- Build relationships from technicians to CISO level.
- Evangelize Wiz value and influence adoption of secure solutions.
- Ensure Wiz guidance is understood and executed, while advocating internally for customers' security needs.
- Guide post-onboarding Wiz adoption using project-management experience with large-scale transformations.
- Solve customer security challenges through new ideas, tools, and mechanisms.
- Identify and pursue strategic cloud-security opportunities with Customer Account teams.
- Support TCO analysis and business case assessments.
- Provide tool-consolidation options and deepen Wiz value.
- Accelerate secure workload migrations by defining milestones, removing blockers, and implementing processes.
- Define training strategies to upskill technical and non-technical customer roles.
- Implement governance structures for customer partnerships and Wiz adoption.
Requirements:
- Must be located in the Central United States.
- 5+ years of experience as a CSM, AE, PM or other customer facing strategic role.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- Ability to learn Wiz's offerings and pricing with agility.
- Proven track record of working with Fortune 100 customers with cloud-based technology.
- Deep understanding of Security SaaS offerings and pricing models.
- Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship.
- This role does not offer visa sponsorship.
Benefits:
- Bonus
- Equity
- Benefits
- Google benefits
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