Customer Experience Specialist – Seasonal
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Job Description
Customer Experience Specialist managing user interactions at Novig during live sports events. Providing seamless support through chats and emails in high-pressure situations.
Responsibilities:
- Be the voice and backbone of Novig's user experience
- Turn high-volume chaos into seamless support
- Field live chats and emails through Intercom
- Resolve time-sensitive issues during high traffic sports events
- Keep the platform running smoothly during critical times
Requirements:
- Thrive in live, high-stakes environments
- Take ownership of every interaction
- Fast and high-quality communication
- Comfortable across channels (chat and email)
- Technically capable with internal tools
- Curious and improvement-minded
- Sports knowledgeable
- Night owl with availability from Thursday to Monday
- Strong communicator
- Good judgment under pressure
Benefits:
- 100% health insurance premiums covered
- Paid holidays
- Paid sick and safe leave
- 401(k) + Company Match
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