Customer Happiness Representative – Seasonal, Part-Time
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Job Description
Customer Happiness Representative supporting families at NORY, a STEM camp provider for children in NYC and Boston. Handling inquiries, outreach, records, and customer-focused projects.
Responsibilities:
- Provide customer service via email, phone, and chat
- Resolve customer inquiries and issues promptly
- Build and maintain positive customer relationships
- Conduct customer outreach and follow-ups
- Maintain accurate records of customer interactions
- Monitor customer feedback and identify improvement areas
- Collaborate with cross-functional teams to meet customer needs and improve processes
- Assist with customer happiness team special projects, including research or system development projects
Requirements:
- Exceptional written and verbal communication skills
- Empathetic problem-solving and relationship-building skills
- Proactive process-improvement mindset
- Availability for 10–30 hours per week
- Weekend partial availability preferred
- Resume and cover letter required for application
- Sample response to the specified client prompt required
- Portfolio or social media account link with a specific independently created and published content example required
- Three sentences or fewer describing an Instagram improvement required
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