Customer Integration Associate
Posted 26ds ago
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Job Description
Customer Integration Associate onboarding e-commerce and supply-chain customers into OnTrac’s delivery systems. Coordinating setup, data exchange, timelines, troubleshooting, and go-live readiness.
Responsibilities:
- Assist customers with installation, setup, and issue resolution throughout onboarding from contract signing through go-live
- Manage system setup, data exchange, and operational readiness activities
- Accurately document and implement customer requirements
- Track onboarding milestones and deliverables for multiple customers
- Serve as the primary point of contact for customer inquiries and updates
- Provide clear and timely status communication and educate customers on processes, timelines, and requirements
- Identify setup or integration issues, troubleshoot with internal teams, and escalate as needed
- Maintain accurate documentation of onboarding activities, configurations, customer requirements, and integration steps
- Follow established processes and standard operating procedures
- Develop or update documentation, guides, and onboarding resources
- Support process improvements and a consistent customer experience
Requirements:
- Bachelor’s degree or equivalent work experience
- Basic understanding of customer integration, industry principles, and terminology
- Knowledge of standard office software and CRM technologies
- Basic understanding of APIs, SFTP, and data exchange processes
- Detail-oriented with the ability to follow structured processes and SOPs
- Experience working with customer integrations, onboarding, or technical support preferred
- Experience working with logistics, shipping, or supply chain platforms preferred
- Familiarity with JSON, XML, or similar data formats preferred
- Prior experience with integration tools or middleware solutions preferred
- Ability to communicate technical concepts to non-technical audiences
- Strong problem-solving and troubleshooting skills
- Ability to manage multiple tasks and customer priorities in a fast-paced environment
- Ability to build positive working relationships with customers and internal teams
Benefits:
- Medical, dental, and vision insurance
- Life and short- and long-term disability coverage
- 401(k) retirement savings plan with company match
- Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
- Two (2) floating holidays per year
- Paid sick leave
- Six (6) paid company holidays
- Two (2) weeks paid pregnancy disability leave
- Four (4) weeks paid parental bonding leave
- Additional wellness and employee assistance programs
