Customer Onboarding Specialist
Employment Information
Job Description
Customer Onboarding Specialist overseeing onboarding journey for Vyne Dental customers. Delivering personalized training and maximizing business outcomes for new clients.
Responsibilities:
- Supervisionare il viaggio di onboarding del cliente dalla consegna delle vendite fino all'implementazione di successo
- Condurre sessioni di formazione personalizzate che affrontano le esigenze uniche di ciascun cliente
- Mantenere controlli regolari con i clienti per monitorare i progressi e affrontare eventuali preoccupazioni
- Continuare a migliorare la propria conoscenza dei prodotti Vyne Dental, delle tendenze del settore e delle pratiche migliori
- Raccolta e trasmissione dei feedback dei clienti ai team rilevanti per migliorare i prodotti, i servizi e l'esperienza complessiva dei clienti
Requirements:
- Almeno 3 anni di esperienza rilevante
- Esperienza nel supporto clienti SaaS e/o ufficio dentistico
- Abilità di comunicazione assertiva e chiara
- Capacità di apprendere nuove tecnologie e sistemi software
- Proficienza nell'uso dei sistemi di gestione degli onboarding dei clienti e dei processi di formazione in modo efficiente
- Comprensione approfondita dei prodotti Vyne Dental e dei loro vantaggi, con la capacità di comunicarne il valore
- Abilità organizzative eccezionali per gestire più clienti e mantenere un calendario strutturato e un elenco di attività
- Forte capacità di affrontare preoccupazioni e obiezioni dei clienti mentre si promuovono relazioni positive
- Mentalità orientata al team con impegno per il successo collettivo
Benefits:
- Vantaggi per la salute
- Piani pensionistici
- Permessi retribuiti
- Opzioni di lavoro flessibili
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