Customer Renewal Manager
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Job Description
Customer Renewal Manager at Modern Campus empowering institutions across the modern learner journey. Managing operational execution of customer renewal business with emphasis on efficiency and documentation.
Responsibilities:
- Review upcoming renewals and validate contract details, including renewal dates, products, pricing, and renewal terms.
- Ensure that CRM and contract records are accurate and complete.
- Execute initial outreach for renewing customers using established communication templates.
- Manage renewal notices and track customer responses.
- Prepare renewal quotes, amendments, and related contract documentation in partnership with Account Managers.
- Maintain renewal opportunity data, forecast dates, and pipeline status updates.
Requirements:
- 2+ years of experience in Renewals, Sales Operations, Revenue Operations, Customer Success Operations, Contract Administration, or related fields.
- Experience supporting SaaS, subscription-based, or recurring revenue business models preferred.
- Familiarity with CRM systems such as Salesforce and document management tools
- Experience managing multiple priorities and deadlines in a high-volume environment.
- Bachelor's degree preferred or equivalent professional experience.
Benefits:
- Remote first workplace!
- Rewards and recognition programs
- Learning and development opportunities
- The ability to make a difference every day for universities trying to grow and students trying to learn!
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