Customer Service Agent
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Job Description
Customer Service Agent supporting customers for Connect America’s connected-care solutions. Resolving inquiries and issues through phone, email, and live chat.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Identify and resolve customer issues by troubleshooting problems and providing appropriate solutions
- Document customer interactions accurately in the company’s CRM system
- Collaborate with internal teams to escalate and resolve complex issues when necessary
- Provide product and service information to customers to assist with their decision-making
- Follow up with customers to ensure their issues have been resolved satisfactorily
- Maintain up-to-date knowledge of company products, services, policies, and procedures
- Contribute to continuous improvement by providing feedback on customer trends and potential service enhancements
Requirements:
- High school diploma or equivalent
- Proven experience in a customer service role or similar position
- Excellent verbal and written communication skills in English
- Basic computer proficiency, including familiarity with CRM software and Microsoft Office
- Ability to handle multiple tasks and manage time effectively in a fast-paced environment
- Experience working in a call center or customer support environment
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