Customer Service Associate II
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Job Description
Customer Service Associate providing world-class support for international customers via email and support channels. Resolving inquiries and processing international orders in a fast-paced environment.
Responsibilities:
- Manage and respond to customer inquiries through email and international support channels, ensuring clear and professional written communication.
- Process and support international orders, including customs documentation and commercial invoice preparation.
- Work with internal departments to resolve customer concerns and ensure timely resolution.
- Operate with a strong working knowledge of standard operating procedures and company policies, completing tasks with minimal supervision.
- Support ad hoc projects and departmental initiatives as assigned.
- Maintain clear and professional communication with customers and internal teams regarding case status and next steps.
Requirements:
- High School diploma or equivalent
- Strong verbal and written communication skills
- 1-2 Years Customer Service
- Experience using Microsoft Office Products
- P21 or SAP Experience
- Salesforce Experience
Benefits:
- Resideo provides comprehensive benefits, including life and health insurance
- life assistance program
- accidental death and dismemberment insurance
- disability insurance
- 401k Plan
- vacation & holidays.
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