Customer Service Coordinator
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Job Description
Customer Service Coordinator handling inbound and outbound calls for healthcare operations. Collaborating with billing systems and resolving customer inquiries in a remote environment.
Responsibilities:
- Manages large amounts of inbound and outbound calls in a timely manner.
- Provides information, resolves problems, and advises customers on statements or concerns they may have.
- Follows communication Scripts/Guidelines when needed.
- Works within multiple Billing systems and EHR/EMR system.
- Effectively communicates billing errors and payment issues.
- Performs pre-collection calls.
Requirements:
- 1-3 years’ experience in operations.
- Knowledge of organizational effectiveness and operations management.
- Experience in a multi-entity organization in the healthcare industry.
- Proven work experience as Operations Coordinator or similar role.
- Excellent organizational and communication skills at all levels, both verbally and in writing.
- Strong attention to detail.
- Ability to operate a computer and proficiency in using a 10-key numeric pad required.
- Previous experience with computer applications, such as Microsoft Office Suite.
Benefits:
- We’ve been work-from-home-warriors since before it was cool.
- We support (like encourage and fund) continuing education.
- We match charitable donations.
- Remote happy hours and a book club.
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