Customer Service Representative
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Job Description
Customer Service Representative managing overnight customer inquiries via phone and email, offering service during late-night operations. Remote role requires applicants to be located in Canada.
Responsibilities:
- Answer incoming communications from customers through inbound phone calls
- Support email and webform inquiries during lower call volumes
- Conduct research to provide answers for customers to resolve their issues
- Provide information about shows, events, venue details, parking, and guest experiences
- Document customer interactions and update systems accurately
Requirements:
- 1+ year of customer service experience in a customer-facing environment
- High school diploma or equivalent
- Familiarity with CRM platforms
- Computer experience
- Reliable hard-wired internet connection
- Must already reside in Canada
- Availability to work overnight shifts between 11:00 PM and 7:00 AM EST
- Flexibility to transition to daytime shifts between 6:00 AM and 11:00 PM EST based on business needs
Benefits:
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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