Customer Service Representative – Government Products
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Job Description
Customer Service Representative for Medica handling member inquiries regarding health claims and service. Responsible for service recovery and ensuring exceptional customer satisfaction in a fully remote environment.
Responsibilities:
- Serve as the primary contact for members to resolve service inquiries for claims, enrollment, billing, pharmacy, and interpreting contracts
- Provide exceptional levels of service satisfaction
- Engage in the service recovery process to assist members in complex situations
- Collaborate with the team and support each other in dealing with customer issues
- Attend 4-6 weeks of paid training and receive continuous support for professional growth
Requirements:
- High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement
- 2+ years of customer service experience
- Excellent verbal and written communication skills
- Ability to deliver high quality service to Medica's members
- Advanced ability to multi task and manage time efficiently
- An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms
- Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment
Benefits:
- Competitive medical insurance
- Dental insurance
- Vision coverage
- Paid time off
- Holidays
- Paid volunteer time off
- 401K contributions
- Caregiver services
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