Customer Service Representative I – 2nd Shift
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer service representative answering calls and coordinating deliveries, maintenance, and repairs for AdvaCare Systems’ medical equipment customers. Remote second-shift role serving facilities, home care, and hospice providers.
Responsibilities:
- Serve as the first point of contact for AdvaCare’s internal and external customers
- Answer phones in a friendly, professional, customer-centric manner
- Schedule deliveries, pickups, maintenance, and repairs for facilities, home care, and hospice providers
- Act as a customer liaison regarding product availability, equipment assessments, and equipment troubleshooting
- Serve as the primary point of contact for customer service-related issues
Requirements:
- Empathy, passion, and enthusiasm for helping those in need
- Strong attention to detail
- Ability to multitask across multiple web-based order entry platforms
- Strong written and verbal communication skills
- Ability to compose clear, concise messages via email and instant message
- Ability to speak clearly and articulately when working with internal and external customers on the phone
- Strong computer/systems skills (Microsoft Office Suite, etc.)
- Access to home office setup
- Availability for initial full-time training Monday through Friday, 8:00 am to 4:30 pm CST for approximately 4 weeks
- Availability to work 12:30 pm–9:00 pm CST Monday through Friday after training
Benefits:
- Competitive starting pay
- Robust PTO plan
- Health insurance
- Dental insurance
- Vision insurance
- Supplemental insurance offerings
- 401k plan with company match
- All hardware (computer, monitors, etc.) needed to work from home will be provided
Similar Jobs
Customer Service Representative – Medical Billing Call Center
Customer Service Representative handling patient billing inquiries and resolving issues. Supporting hospital revenue operations through timely follow-up and customer satisfaction.
Customer Service Representative I – Part Time, 2nd Shift
Part-time remote customer service representative serving AdvaCare healthcare equipment customers. Handling calls, scheduling service, and resolving product and equipment issues.
Customer Service Representative, Arabic
Remote Arabic customer service representative supporting REVOLVE’s online fashion retail customers. Handling multichannel inquiries, resolving complaints, and coordinating solutions across departments.
Customer Service Representative, Arabic
Remote Arabic customer service representative supporting REVOLVE, a premium online fashion retailer. Handling phone, email, chat, SMS, and complaint resolution.
Clinical Support Representative
Clinical Support Representative coordinating patient scheduling, triage, results, and prescription requests for AGA’s gastroenterology service center. Fully remote role supporting physicians, staff, and patients.
Customer Service Representative, Arabic
Remote Arabic customer service representative supporting REVOLVE, a premium online fashion retailer. Handling calls, email, chat, SMS, complaints, and cross-department resolutions.
Part-Time Weekend Customer Service Representative
Part-time weekend CSR scheduling and coordinating medical transportation rides for MediDrive’s NEMT members. Handling eligibility verification, issue resolution, compliance, and CRM documentation.
Bilingual Customer Service Representative, English/Spanish
Bilingual CSR scheduling and coordinating NEMT rides for MediDrive healthcare members. Handling eligibility verification, transportation issues, CRM documentation, and member support.
Customer Care Specialist, Commercial Insurance
Customer Care Specialist supporting commercial insurance customers using myCOI’s SaaS compliance platform. Handling COI uploads, system support, communications, training, and issue resolution.
Customer Service Manager
Customer Service Manager leading PLANEPASS customer service for Vector Airport Systems’ airport accounts-receivable SaaS solution. Overseeing support operations, escalations, coaching, and process improvement.
Agente de atención al cliente
Agente remoto de atención al cliente para GEA Internacional, empresa transnacional de servicios asistenciales. Gestionando consultas de clientes y cumpliendo objetivos de productividad desde casa.
Commercial Customer Service Analyst, SDR – Remote
SDR remoto qualificando leads via WhatsApp para clínica médica e estética. Convertendo campanhas de marketing em consultas agendadas e oportunidades reativadas.
Product Support Specialist, Tier 1
Product Support Specialist supporting hospitality clients using WebRezPro property management software. Resolving issues through phone, email, screen sharing, and Zendesk.
OneSource Support Specialist
OneSource Support Specialist supporting U.S. rare-disease patients through Alexion therapy onboarding, reimbursement, and adherence. Coordinating patients, caregivers, healthcare providers, and cross-functional teams.
Customer Service Assistant
Home-based customer service assistant supporting U.S. promotional-products customers for DCX. Handling calls, emails, orders, pricing, and Account Manager support.
OneSource Support Specialist
OneSource Support Specialist supporting rare-disease patients through Alexion’s treatment journey. Coordinating onboarding, reimbursement access, adherence, education, and caregiver support.
Agente de atención al cliente
Asesor remoto de atención al cliente para GEA Internacional, empresa peruana de servicios asistenciales. Gestionando consultas y actividades comerciales desde casa.
Agente de atención al cliente
Asesor remoto de atención al cliente para GEA Internacional, empresa peruana de servicios asistenciales. Gestionando consultas y desarrollándose mediante capacitación pagada y línea de carrera.
Atención al Cliente / Recepcionista de Llamadas – Turno Tarde Full Time
Customer service call receptionist handling Claro Perú inquiries remotely from Lima and surrounding province. Afternoon shifts with paid training and performance incentives.
Agente de atención al cliente
Agente remoto de atención al cliente para GEA Internacional, empresa transnacional de servicios asistenciales. Gestionando clientes desde casa y desarrollándose en Contact Center.