Customer Service Representative I – Part Time, 2nd Shift
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Job Description
Part-time remote customer service representative serving AdvaCare healthcare equipment customers. Handling calls, scheduling service, and resolving product and equipment issues.
Responsibilities:
- Serve as the first point of contact for AdvaCare’s internal and external customers
- Answer phones in a friendly, professional, customer-centric manner
- Schedule deliveries, pickups, maintenance, and repairs for facilities, home care, and hospice providers
- Act as a customer liaison regarding product availability, equipment assessments, and equipment troubleshooting
- Serve as the primary point of contact for customer service-related issues
Requirements:
- Empathy, passion, and enthusiasm for helping those in need
- Strong attention to detail
- Ability to multitask across multiple web-based order entry platforms
- Strong written and verbal communication skills
- Ability to compose clear, concise messages via email and instant message
- Ability to speak clearly and articulately when working with internal and external customers on the phone
- Strong computer/systems skills (Microsoft Office Suite, etc.)
- Access to home office setup
- Availability for initial full-time training Monday through Friday, 8:00 am to 4:30 pm CST for approximately 4 weeks
- Availability to work 4:00 pm–9:00 pm CST Monday through Friday after training
Benefits:
- Competitive starting pay
- Robust PTO plan
- Health insurance
- Dental insurance
- Vision insurance
- Supplemental insurance offerings
- 401(k) plan with company match
- All hardware (computer, monitors, etc.) needed to work from home provided by AdvaCare Systems
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