Customer Service Representative I
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Job Description
Customer Service Representative supporting Stewart’s title and real estate services. Handling customer inquiries and sales-team operations remotely in Texas.
Responsibilities:
- Promote Stewart services and solutions through sales and marketing activities
- Ensure customer success while maximizing Stewart revenue and market share
- Provide administrative and specialized operational support to sales representatives and/or sales teams
- Assist with selling and closing Stewart products in accordance with sales goals
- Answer routine questions and issues from internal and external customers
- Resolve inquiries or escalate concerns in a timely fashion
- Perform support functions for departmental processes
- Follow defined procedures to complete daily tasks and responsibilities
- Address internal and external clients and team members
- Perform other duties as assigned by management
Requirements:
- High school diploma required
- Bachelor’s preferred
- Typically requires 0-2 years of related work experience
- Basic communication skills
- Ability to answer routine questions and issues about products and services
- Ability to resolve inquiries or escalate concerns in a timely fashion
- Ability to follow clearly defined procedures
- Ability to use existing procedures to solve straightforward problems
- Ability to work under direct supervision with little autonomy
Benefits:
- A variety of health and wellness insurance options and programs
- Paid time off
- 401(k) with company match
- Employee stock purchase program
- Employee discounts
- Monthly bonus potential
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