Customer Service Representative, Inbound
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Job Description
Service Customer Representative providing clear communication and scheduling for vehicle service appointments. Managing high call volume effectively in a remote role on US Eastern Time.
Responsibilities:
- Answer inbound calls from customers regarding vehicle service appointments, service status updates, and general dealership inquiries
- Provide professional, clear, and friendly communication throughout every interaction
- Handle customer questions accurately and route complex or escalated issues to the appropriate team
- Manage high call volume consistently throughout the day while maintaining quality and accuracy
- Use Xtime to schedule, reschedule, and confirm service appointments based on customer needs and availability
- Log all customer interactions accurately and consistently in Tekion CRM
- Maintain clean, up-to-date records across all customer touchpoints
- Handle all inbound calls through the Elevate VoIP system
- Follow communication standards and dealership scripts throughout every interaction
- Send follow-up texts or emails to customers as needed to confirm appointments or share service updates
Requirements:
- Fluent, clear English with a neutral or US-friendly accent; your spoken English must be excellent
- Previous call center or customer service experience, inbound experience strongly preferred
- Comfortable managing high call volume consistently throughout the workday
- Tech-savvy and able to learn new software quickly including Elevate, Xtime, and Tekion
- Reliable internet connection, a headset, and a quiet work environment
- Available to work full-time Monday through Friday on US Eastern Time hours
- Calm under pressure, detail-oriented, and professional in all customer interactions
- Experience working with a car dealership or in a vehicle service environment is nice to have
- Familiarity with Elevate VoIP, Xtime, or Tekion CRM
- Experience with inbound call management or appointment scheduling in a service environment is nice to have
Benefits:
- You will be paid in **USD** (bi-monthly: every 15th and 30th)
- **Paid Time Off** in accordance with company policy
- Observance of **Holidays** per company guidelines
- **100% remote setup** so you can work wherever you're most productive
- Stable, full-time role with consistent volume and a clear daily structure
- Be part of a growing automotive group with a high-volume service operation
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