Customer Service Representative – Luxury Retail
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Job Description
Customer Service Representative providing luxury retail support from Canada. Engaging with customers through white glove service and expert product recommendations.
Responsibilities:
- Deliver white glove customer support across channels
- Provide expert product and fragrance recommendations based on mood, personality, and occasion
- Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
- Maintain accurate and detailed records of customer interactions using CRM and service tools
- Identify opportunities to elevate the customer journey and share insights with leadership
- Contribute to a collaborative, high performance team environment while working independently when needed
Requirements:
- At least 1 year experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- English proficiency as you will be interacting with global customers and coworkers whose primary language is English
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
Benefits:
- PTO
- tuition reimbursement
- health and wellness incentives
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