Customer Service Representative – Outbound
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Representative making outbound calls for high-volume automotive dealership service needs. Engaging customers through calls, texts, and maintaining accurate records.
Responsibilities:
- Make 175 or more outbound calls per day to customers regarding upcoming or overdue vehicle service
- Leave professional voicemails and send follow-up texts and emails to ensure customer engagement
- Follow structured daily call campaigns including service reminders, state inspections, and promotional offers
- Handle basic customer questions and route more complex inquiries appropriately after training
- Use Xtime to schedule service appointments when customers respond and confirm availability
- Log all customer interactions accurately and consistently in Tekion CRM
- Maintain clean, up-to-date records across all customer touchpoints
- Conduct all calls using the Elevate VoIP system
- Follow scripts and communication standards throughout every interaction
- Maintain professional, clear, and friendly communication with all customers
Requirements:
- Fluent, clear English with a neutral or US-friendly accent; your spoken English must be excellent
- Previous call center experience, outbound calling experience strongly preferred
- Comfortable making high-volume, repetitive outbound calls consistently throughout the day
- Tech-savvy and able to learn new software quickly including Elevate, Xtime, and Tekion
- Reliable internet connection, a headset, and a quiet work environment
- Available to work full-time Monday through Friday on US Eastern Time hours
- Disciplined, consistent, and detail-oriented with strong follow-through
Benefits:
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you're most productive
- Stable, full-time role with a clear daily structure and consistent work
Similar Jobs
Customer Service Representative, Inbound
Service Customer Representative providing clear communication and scheduling for vehicle service appointments. Managing high call volume effectively in a remote role on US Eastern Time.
Customer Support Specialist – AI SaaS Platform
Customer Support Specialist delivering thoughtful support for users of an AI voice automation platform. Handling inquiries and troubleshooting issues in a remote setup.
Support Specialist, Bilingual Mandarin
Bilingual Customer Support Specialist assisting customers and restaurant owners with inquiries. Inbound and outbound calls, ticket management, and troubleshooting in a remote role based in Houston, TX.
Senior Customer Success Manager
Senior Customer Success Manager at OZmap responsible for managing strategic client accounts. Actively building relationships and resolving complex issues with a focus on high-level results.
Senior Support Specialist
General Ledger Accounting Support Specialist at Aderant providing expert-level support on GL accounting principles. Troubleshooting, training, and collaboration with internal teams for client service.
Support Specialist I
Support Specialist I at CLEAResult, working remotely in British Columbia to assist residents with energy-saving solutions. Passionate about reducing emissions and collaborating with the community.
Bilingual Customer Service Representative
Bilingual Customer Service Representative handling customer inquiries and orders in Canada. 100% remote position requiring French/English communication and customer service experience.
Kundenservice, Teilzeit
Customer Support Representative for TRETMANN managing inquiries from German customers via phone and email. Engaging in Amazon communication, technical support, and product consultation.
Manager, Customer Experience – Risk, Compliance, and Privacy
Manager of Customer Experience focused on risk and compliance at DraftKings. Leading a team to enhance customer experience and manage escalations and data privacy.
Customer Support Specialist
Customer Success Specialist providing support via social media and chat for a fintech platform. Troubleshooting and collaborating across teams to enhance user experience.
Customer Care, German – Insurance
Customer Care Agent for a leading German insurance group handling customer inquiries and processing claims remotely while living in Greece.
German Customer Care – Insurance
Customer Care Agent for German-speaking customers focusing on insurance inquiries. Managing claims and providing support remotely while residing in Greece.
Customer Service Representative, Pacific/Mountain Time Zone
Customer Service Representative managing customer inquiries regarding insurance benefits and eligibility. Analyzing data and providing exceptional service to improve customer relationships while meeting KPIs.
Senior Customer Service Manager
Customer Service Sr Manager leading help desk operations and driving process improvement initiatives for GDIT. Ensuring high-quality customer support and leveraging modern IT service practices.
Customer Experience Specialist
Customer Experience Specialist serving customers for Signet's major jewelry brands via phone. Delivering exceptional service and tailored resolutions to customer inquiries while maintaining accurate records.
Customer Service Analyst
Customer Service Analyst ensuring proper order management across electronic tools and ERP systems. Collaborating with internal teams for operational issue resolution and continuous improvement.
IT Operations Support Specialist
IT Marketing Operations Support Specialist at Caesars Entertainment providing project management and vendor relations expertise. Supporting marketing products and ensuring successful installations and ongoing application support.
Customer Support Specialist
Customer Support Specialist providing administrative support and managing claims for clients. Collaborating with the team to resolve client inquiries in a dynamic environment.
Customer Support Representative
Customer Support Representative for Auto Glass Now providing exceptional service and creating quotes for customers' glass needs in a remote setting. Positive attitude and sales background preferred.
Customer Service Representative – Govt Public Trust Clearance
Customer Service Representative providing solutions and assisting clients through various communication channels. Supporting US residents and contributing to community-focused initiatives under government contracts.