Customer Service Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Representative managing client communications and CRM operations for a growing business. Requires strong English skills, with remote work from the Philippines.
Responsibilities:
- Handle inbound and outbound customer communication via phone, email, SMS, or chat
- Provide professional and timely customer support while maintaining a positive client experience
- Update and manage customer information accurately in JobNimbus CRM
- Follow company SOPs, scripts, and workflows consistently
- Schedule appointments and coordinate follow-ups with clients and internal teams
- Monitor customer inquiries and ensure all tickets or requests are resolved promptly
- Document customer interactions, notes, and updates inside the CRM
- Assist with lead management, status updates, and pipeline tracking
- Perform data entry and maintain organized digital records
- Escalate customer concerns or urgent issues to the appropriate department
- Coordinate with sales and operations teams to ensure smooth customer onboarding and service delivery
- Track task completion and maintain daily productivity targets
- Assist with quality assurance by ensuring all processes are completed accurately
- Maintain confidentiality of customer and company information
- Provide general administrative support and assist with special projects as needed
Requirements:
- At least 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support
- Excellent verbal and written English communication skills
- Neutral or minimal accent is required
- Experience using CRM platforms, preferably JobNimbus
- Ability to follow SOPs and structured workflows with high accuracy
- Strong organizational and multitasking skills
- Comfortable handling customer concerns professionally
- Proficient in Google Workspace or Microsoft Office Suite
- Ability to work independently with minimal supervision
- Strong attention to detail and problem-solving skills
- Stable internet connection and quiet work environment required
- Must have access to a static IP address through a reliable VPN provider such as NordVPN or Surfshark
Benefits:
- Work-from-home opportunity.
- Opportunity to contribute to a growing business by enhancing efficiency and client experience.
- Supportive and collaborative work environment.
Similar Jobs
Phone Support Specialist
Technical Phone Support Specialist providing customer support and technical assistance in a call center environment for the healthcare industry. Engaging with medical device technology while not directly interacting with patients.
Customer Service Agent
Customer Service Agent delivering best-in-class customer experience for rag & bone community. Acting as first point of contact for queries, ensuring outstanding service and shopping experience.
Spanish Customer Support Representative
Bilingual Customer Support Representative for Helpware handling inquiries for an international ticket marketplace. Problem-solving through phone, email, and social media while ensuring service excellence.
Manager, Customer Service – LTC Transactions
Manager of Customer Service for LTC Transactions at Genworth managing teams delivering high-quality customer service. Overseeing operations and driving performance for a customer-centric experience.
Customer Service Return Agent
Customer Service Return Agent at SIXT car rental ensuring top-notch rental experiences through customer engagement and vehicle management. Inspecting vehicles and completing transactions accurately while promoting additional services.
Customer Service Representative – Part time
Customer Service Representative for TTEC handling escalated calls and providing solutions. Remote position supporting customer experience and meeting performance metrics.
Bilingual Benefits Customer Service Representative – Spanish, French
Bilingual Benefits Customer Service Representative assisting Spanish or French speaking client members with enrollment services. Working remotely while maintaining high customer service standards in a virtual environment.
Bilingual Benefits Customer Service Representative – Seasonal
Seasonal Bilingual Customer Service Representative providing assistance to Spanish or French and English clients. Handling enrollments and customer service within a remote setting while safeguarding sensitive information.
Bilingual Benefits Customer Service Representative – Spanish, French
Bilingual Customer Service Representative assisting Spanish or French and English clients with enrollment processes. Providing superior customer service in a work from home environment after training.
Associate Learner Support Representative – Saturday-Wednesday Shift
Supporting new and prospective students on the Sophia Learning platform. Assisting with account management, course navigation, and troubleshooting basic issues.
Senior Continuous Improvement Lead, Customer Support Operations
Senior Continuous Improvement Lead responsible for enhancing customer support operations through process improvement projects. Collaborating cross-functionally to deliver measurable impacts across high priority initiatives.
Medical Virtual Assistant, Customer Service, Patient Support
Medical Virtual Assistant delivering exceptional patient support and customer service in remote healthcare operations. Managing inquiries and providing administrative assistance as part of telemedicine services.
Customer Care Specialist
Customer Care Specialist providing customer service for healthcare needs with a focus on chronic care. Working remotely while assisting patients and managing orders for medical equipment.
Software Support Specialist
Providing remote technical support for Canon's software solutions portfolio through phone, email, and remote desktop. Managing software incidents and collaborating with stakeholders to achieve service levels.
Customer Service Representative, Inbound
Service Customer Representative providing clear communication and scheduling for vehicle service appointments. Managing high call volume effectively in a remote role on US Eastern Time.
Customer Service Representative – Outbound
Customer Service Representative making outbound calls for high-volume automotive dealership service needs. Engaging customers through calls, texts, and maintaining accurate records.
Customer Support Specialist – AI SaaS Platform
Customer Support Specialist delivering thoughtful support for users of an AI voice automation platform. Handling inquiries and troubleshooting issues in a remote setup.
Support Specialist, Bilingual Mandarin
Bilingual Customer Support Specialist assisting customers and restaurant owners with inquiries. Inbound and outbound calls, ticket management, and troubleshooting in a remote role based in Houston, TX.
Senior Customer Success Manager
Senior Customer Success Manager at OZmap responsible for managing strategic client accounts. Actively building relationships and resolving complex issues with a focus on high-level results.
Senior Support Specialist
General Ledger Accounting Support Specialist at Aderant providing expert-level support on GL accounting principles. Troubleshooting, training, and collaboration with internal teams for client service.