Customer Service Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Specialist supporting WEX customers across health, benefits, mobility, and fleet services. Handling inbound inquiries, technical troubleshooting, account maintenance, billing, and Salesforce documentation.
Responsibilities:
- Answer inbound customer calls and respond to emails regarding account maintenance, billing, and technical support
- Serve as the primary point of contact for WEX customers
- Support participants with HSA, FSA, HRA, Medicare Advantage, COBRA, and benefits administration products, or support fleet customers, drivers, and merchants with fuel card authorizations and account management
- Resolve billing, payment, and account maintenance issues
- Troubleshoot and guide customers through WEX online platforms and mobile applications
- Navigate multiple systems simultaneously to provide fast resolution
- Adhere to corporate security measures, company policies, and HIPAA guidelines for Health/COBRA roles
- Maintain accurate, detailed interaction records in Salesforce CRM
- Work assigned shifts in a lively, fast-paced call center environment
Requirements:
- High School Diploma or GED
- Solid computer and keyboarding skills
- Proficiency with Google Suite or Microsoft Office
- Willingness to work a flexible schedule, including weekends, holidays, and occasional overtime
- Must successfully pass a background check
- Professional, private, and quiet workspace free from distractions
- Reliable, high-speed internet connection capable of supporting multi-system navigation and VoIP calling
- Positive, professional attitude and excellent phone etiquette
- Ability to learn and master new, complex systems quickly
- Strong verbal and written communication skills
- Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment
- History of working successfully in a collaborative team environment
Benefits:
- Health, dental and vision insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
- Quarterly or annual bonus eligibility for non-sales roles, based on applicable plan
- Work-from-home arrangement
Similar Jobs
Customer Support Officer, Japanese
Japanese-speaking Customer Support Officer supporting clients of an international FX/CFD brokerage. Handling onboarding, trading-platform queries, technical issues, complaints, and client satisfaction.
Customer Support Officer, Japanese
Japanese-speaking Customer Support Officer supporting FX/CFD traders with accounts, platforms, and technical issues. Improving client satisfaction for an international brokerage.
Customer Relations Specialist
Customer Relations Specialist handling customer inquiries, calls, data entry, and administrative support for Acumen’s Medicaid-related operations. Remote role restricted to candidates in Texas or Arizona.
E-Commerce Customer Support Specialist
E-commerce customer support specialist serving Australian home fixtures and trade customers remotely. Managing omnichannel inquiries, orders, claims, supplier coordination, and customer retention.
Provider Education Support Specialist
Provider Education Support Specialist reviewing medical documentation and coding compliance for Ventra Health’s radiology revenue-cycle services. Delivering feedback and trend analysis to improve practitioner documentation.
Support Specialist
Support Specialist helping gamers troubleshoot Wand’s PC game assistance platform. Providing Intercom support, documenting solutions, and escalating technical issues.
Customer Experience Associate, Mental Health
Care Navigator guiding Canadian older adults and caregivers through Sailor Health’s mental health intake process. Coordinating therapist matching and providing compassionate patient support.
Portuguese Speaking Fitbit Products Support Specialist
Portuguese-speaking Fitbit support specialist assisting wearable-device users with setup and troubleshooting. Providing multilingual customer support for Mercier Consultancy Group’s international BPO and recruitment operations.
French Speaking Back Office Gaming Support Specialist
French-speaking gaming support specialist managing back-office operations for Mercier Consultancy Group. Verifying players, resolving account issues, and supporting compliant global gaming platforms.
Ticket Support Specialist
Ticket Support Specialist fulfilling WordPress website requests for Firegang Dental Marketing’s dental clients. Managing images, plugins, WP Engine environments, and high-volume support tickets remotely.
Customer Experience Associate I
Remote customer service associate handling inbound calls and resolving customer issues for Conduent’s mission-critical services. Maintaining records and meeting call center performance goals.
Fin Care Specialist I – Customer Service
Patient billing specialist resolving Cedars-Sinai patient inquiries, payment plans, and collections. Managing hospital revenue-cycle accounts and insurance follow-up remotely.
HR Information Support Specialist
HR Information Support Specialist managing SharePoint content, policy workflows, and knowledge articles. Supporting Amentum's global engineering and technology solutions through HR information governance.
Inside Sales/Customer Service – Emerging/Strategic Accounts
Inside sales representative managing quotes, orders, and relationships for TTM Technologies, a global advanced PCB manufacturer. Supporting aerospace and defense accounts, forecasts, escalations, and business development.
Customer Service Representative
Provider Customer Service Representative helping CVS Health members and healthcare providers resolve benefits and claims issues. Researching inquiries, educating customers, and delivering empathetic remote support.
Bilingual Customer Service Representative
Remote bilingual customer service representative supporting healthcare enrollment customers for TEKsystems. Handling calls, chats, account access, document uploads, and coverage eligibility questions.
Healthcare Customer Service
Healthcare Care Navigator engaging patients, scheduling appointments, and managing referrals for TEKsystems’ healthcare technology client. Documenting care interactions in EMR/CRM systems while maintaining HIPAA-compliant records.
Bilingual Customer Service Representative
Bilingual English/Spanish representative supporting customers by phone and chat for TEKsystems’ business and technology services. Managing accounts, healthcare eligibility, problem resolution, and administrative data entry.
Bilingual Customer Service Representative
Bilingual Spanish customer service representative supporting healthcare enrollment customers remotely. Handling calls, chats, account access, document uploads, and eligibility questions.
SME Computer User Support Specialist
Senior technical support specialist supporting GIS applications, databases, and enterprise systems for Mano Lani LLC. Troubleshooting complex issues and coordinating technology implementations.