Customer Service Support
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Job Description
Verification Associate ensuring invoice accuracy and compliance with client standards. Performing data processing and administrative tasks under the direction of the Verification Team Lead.
Responsibilities:
- Ensure the asset quality of the invoices being purchased is up to Credit standards established in the Factoring Group
- Ensure receivables purchased meet the standards set out in the client operating standards
- Ensure administrative tasks regarding data processing are done accurately and consistent with operations procedures
- Verify invoices via phone calls to debtors and via website look up where appropriate
- Ensure new debtors, errors, missing documentation, debtors over credit limit and other issues relating to ‘paper’ collateral are clearly noted on each batch of invoices
- Ensure any policy exceptions and material issues identified are actioned and notified to the Verifications Team Leader
- Ensure that best practice is both shared and implemented within FOF
Requirements:
- Strong data processing
- Strong communication skills
- Attention to detail
- Understanding of transportation documentation
- Commitment to customer service
- Organizational skills essential
- Ability to work in a participative manner in a fast moving team environment
- Self-starter
Benefits:
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
- comprehensive and market competitive benefits
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